Moving to a new home includes setting up electricity and gas from energy retailers. ActewAGL and EnergyAustralia are two energy providers you can consider. Here’s a simple guide to help you choose between them when moving.
Moving with ActewAGL
ActewAGL serves Canberra and parts of southeast New South Wales. If you’re moving within these areas, ActewAGL provides reliable options to set up your energy.
How It Works
- Connection Timing: For same-day electricity in the ACT, you must submit your request by 1 pm on a business day.
- Next-Day Options: In NSW, ActewAGL offers next-business-day connections if booked before 2 pm.
- Online Setup: You can manage your move online, including selecting the date for your connection.
Extras
- ActewAGL sometimes offers perks like a $100 voucher for online bookings.
Moving with EnergyAustralia
EnergyAustralia operates across many states and provides services for people looking to move homes.
How It Works
- Connection Timing: EnergyAustralia requests at least three business days’ notice to set up your services.
- Guaranteed Power: Their “Power on the Day You Move In” guarantee ensures your electricity is connected on time, or you get $100 credit.
- Online Management: Customers can manage their move through the website or app.
Comparison: ActewAGL vs EnergyAustralia
| Feature | ActewAGL | EnergyAustralia |
| Service Area | Canberra and southeast NSW. | Multiple states across Australia. |
| Connection Timing | Same-day (ACT) or next-day (NSW). | Requires three business days’ notice. |
| Guarantee | None. | $100 credit if power isn’t connected. |
| Customer Management | Online booking with date selection. | Manage online or through the app. |
Which One Should You Choose?
- Choose ActewAGL if you’re moving within Canberra or southeast NSW and want fast connection times. Their local focus and same-day options make them ideal for last-minute moves in the area.
- Choose EnergyAustralia if you’re moving across multiple states and prefer a broader service area. Their connection guarantee adds peace of mind.
Both electricity retailers offer helpful services for movers, but the choice depends on where you’re moving homes and what features you need. Plan ahead and provide the required notice to make your move easier.
Costs and Fees
Understanding connection and disconnection fees is important when choosing an energy provider. Both ActewAGL and EnergyAustralia have charges that depend on your location and distributor.
ActewAGL
- Connection Fees: These vary based on your distributor and meter type. In the ACT, same-day connection fees may be higher than standard connections.
- Disconnection Fees: ActewAGL requires four business days’ notice for disconnection requests. Fees for final meter readings may apply.
- Additional Costs: After-hours connections and special meter readings could incur extra charges.
EnergyAustralia
- Connection Fees: Charges depend on your location and distributor, and they’re added to your first bill.
- Disconnection Fees: EnergyAustralia also includes fees for final meter readings or after-hours disconnections.
- Guarantee: The $100 credit for delayed connections can offset unexpected costs if your power isn’t connected on time.
Comparison
ActewAGL’s same-day connection options may result in higher fees, but they provide faster service in some areas. EnergyAustralia’s $100 credit for missed connections offers a safety net for delays.
Customer Support and Account Management
Managing your energy setup is easier when your provider offers good customer support and account tools for new and existing customers.
ActewAGL
- Local Support: ActewAGL’s customer service team is based in Canberra and specialises in local energy needs.
- Online Portal: Customers can manage their accounts, book connections, and view bills through the ActewAGL website.
EnergyAustralia
- Digital Management: EnergyAustralia provides an online portal and app for managing services, viewing bills, and updating account details.
- Customer Service: Offers phone and live chat options for support across Australia.
Comparison
ActewAGL’s local presence gives them an advantage for customers in Canberra and southeast NSW. EnergyAustralia offers broader support with digital tools and nationwide customer service.
Renewable Energy Plans
Both ActewAGL and EnergyAustralia provide opportunities for customers to make clean energy choices. Here’s how they compare in terms of renewable energy offers. Here are green energy options from renewable energy sources with both electricity retailers.
ActewAGL
- Greenchoice Program: ActewAGL offers the Greenchoice program, where you can support renewable energy by paying a bit extra on your bill.
- Solar Incentives: ActewAGL has solar feed-in tariffs for customers with solar panels, so you can earn credits for excess energy sent back to the grid.
EnergyAustralia
- Carbon Neutral Energy: EnergyAustralia allows you to offset your carbon emissions for free by choosing the carbon-neutral energy option.
- Solar Plans: EnergyAustralia has feed-in tariffs for solar customers and resources to help you maximise your solar savings.
Comparison
ActewAGL’s Greenchoice program is ideal for customers who want a simple way to contribute to renewable energy projects. EnergyAustralia’s free carbon-neutral option makes it easy for customers across Australia to reduce their carbon footprint.
Business Energy with ActewAGL and EnergyAustralia
If you’re moving a business, both ActewAGL and EnergyAustralia offer plans to meet different business energy needs.
ActewAGL
- Local Business Focus: ActewAGL caters to small and medium-sized businesses in Canberra and southeast NSW with tailored electricity and gas plans.
- Usage Monitoring: Businesses can track energy consumption and manage costs through ActewAGL’s online portal.
EnergyAustralia
- Scalable Business Plans: EnergyAustralia provides plans for small businesses as well as large enterprises, with pricing options to suit various budgets.
- Dedicated Business Support: Specialised teams assist businesses with moving energy services and optimising energy use.
Comparison
ActewAGL is a strong choice for businesses in the Canberra area looking for localized services. EnergyAustralia’s broader focus and scalable solutions are better suited for businesses operating across multiple states.
Move-In Connect: Connecting Utilities
Moving home, setting up electricity, gas and internet can be a hassle. Move-In Connect makes it easy by helping you compare and connect utilities from top providers like ActewAGL and EnergyAustralia.
Why Move-In Connect?
Move-In Connect helps you Connect electricity and gas plans from providers like ActewAGL and EnergyAustralia to find one that fits your needs and budget. We arrange fast connections so your utilities are ready when you move into your new home. Our team makes sure your connections are set up on time and guides you through the process to avoid delays or extra charges. You can also choose plans that include renewable or carbon-neutral energy options, such as ActewAGL’s Greenchoice or EnergyAustralia’s carbon offset programs.
