Powershop
Powershop simplifies setting up energy for your new home. Whether you are a new or existing customer, you can choose your move date and get started quickly. New customers an sign up online or over the phone without worrying about disconnection or billing overlaps.
Existing customers can take Powershop with them by updating their move date. Powershop places an emphasis on clear communication on costs, with no standard connection fees and options for same-day set-up if a technician is not needed. Gas connections may take up to 3 business days.
OVO Energy
OVO Energy offers detailed steps for customers moving homes. Existing customers can close their accounts with a final meter reading and moving date, while new customers can easily join. If your new home is already with OVO, setting up is easy. For homes with other suppliers, OVO provides guidance on transferring and handling bills. OVO doesn’t allow current plans to transfer between homes but ensures uninterrupted energy supply during the switch.
Key Differences
- Customer Portability: Powershop allows existing customers to keep their plans, while OVO requires a new step for fixed plans.
- Connection Timelines: Powershop can provide same-day electricity connections when possible. Whereas OVO provides energy to new customers within 5 days.
- Gas Supply: Powershop does not have gas availability in some areas whereas OVO’s gas services depend on the existing supplier.
- Both retailers aim to provide a good experience where Powershop focuses on flexibility for existing customers and OVO focuses on structured processes and help for new customers.
Billing and Fees
Powershop: There are no standard connection fees for switching but additional charges may apply for services like after-hours connections or special meter reads. Powershop is clear about the fees and gives easy access to estimated costs for electricity and gas connections on their website.
OVO Energy: OVO doesn’t change exit fees for customers leaving fixed or variable rate plans when moving. For new customers and outstanding bills from the previous retailer are handled with that retailer based on meter readings.
Customer Support
Powershop: Powershop makes moving easier with simple steps and clear guidelines. You can reach out to their team by phone for any concerns about the connections or fees. Their online platform also makes signing up or updating your move dates easier.
OVO Energy: OVO offers detailed resources for movers including checklists and guides. Their customer support team helps with setting up accounts and resolving any issues. Customers can also manage their accounts the My OVO portal.
Renewable Energy Options
Powershop: Powershop is known for its focus on renewable energy. Customers can offset their energy with GreenPoweer or buy carbon offsets with their app. This is good fo movers who want to reduce their environmental footprint while managing energy at a new home.
OVO Energy: OVO offers similar green options with 100% renewable electricity plans. They also promote energy-saving initiatives and give tools to track energy usage, making them a strong choice for movers who are environmentally conscious.
Meter Readings and Access
Powershop: Powershop encourages customers to provide final meter readings at their old home to make sure there is safe access to the meter at their new home. If a remote connection is possible there is no technician visit is needed which makes the process easy.
OVO Energy: OVO requests meter when customers move in or our of a home to calculate an accurate estimate for the bill. For homes switching to OVO the existing supplier may also need to finalise their charges. Customers are also guided on how to find and submit readings.
Service Areas
Powershop: Powershop services are available in Victoria, New South Wales, South East Queensland and South Australia. Gas is however, limited to most of Victoria and some parts of NSW. Movers need to confirm the availability at their new home/address.
OVO Energy: OVO operates in Victoria, New South Wales, Queensland and South Australia and they only connect electricity.
Moving Homes with Move-In Connect
Move-In Connect makes it easy to set up energy when moving homes. We also have Powershop and OVO Energy on our panel which will help you connect your utilities with ease. Choose a provider and let Move-In Connect do the rest.
