Dodo
Dodo makes moving easy for their customers by handling energy and the internet. Existing customers can tell Dodo they’re moving, and they’ll take care of disconnections and new connections.
- Energy Setup: 3 business days. Urgent connections are available for an extra fee.
- Internet Setup: Times vary depending on location and technology, 3-10 business days, up to 20 days in some cases.
- Costs: Standard business hour connections have no extra fees. For internet, existing customers may need to switch plans depending on what’s available at their new address, which may incur upfront fees.
- Flexibility: Customers moving to an area with a different distributor will be offered relevant plans. Internet plans may need to be adjusted to fit the new location’s technology.
OVO Energy
OVO Energy makes moving easy for existing and new customers.
- Existing Customers: OVO allows customers to close their account when moving out by telling them the move out date, meter readingsand new address. If the new property is already supplied by OVO, they will set up the account quickly.
- New Customers: If the new home is not supplied by OVO, customers can switch online. The previous supplier will supply energy until OVO takes over, usually within 5 days of the switch.
- Costs and Fees: OVO doesn’t charge exit fees when moving out, even on fixed plans. But customers must start a new plan at their new address.
- Energy on Moving Day: Energy supply will not be interrupted during the switch. New customers should register with the currentsupplier and provide meter readings to make the transition smooth.
Key Differences
- Setup Time: Dodo 3 business days, OVO continuously supplies during the switch, but up to 5 days to take over if not the existing supplier.
- Plan Transfer: Dodo customers can change plans based on location, OVO customers must start a new plan for their new home.
- Internet Services: Dodo includes internet setup OVO only energy supply.
- Green Options: OVO has many energy plans but doesn’t mention green energy or renewable options in the maoving process.
Pick One? Dodo if you want energy and internet, OVO if you want simplicity.
Customer Support
Dodo and OVO offer customer support to help with the move but they do it differently.
- Dodo: Dodo has phone and live chat support to help you coordinate energy and internet connections. Existing customers get an email confirmation once all services are set up so you know what’s happening throughout the process. For more Information about the contact information check this blog : Explore Dodo Contact Information with Move In Connect
- OVO: OVO has a personal support experience through the My OVO online portal. You can update your details, track your account setup and manage your bills. They also have a moving checklist on their website to guide you through every step of the move.
Sustainability Focus
Sustainability is a big concern for many households, but it plays a small part in the services offered by Dodo and OVO during the move.
- Dodo Energy: Dodo doesn’t highlight specific renewable energy options in their moving solutions. Their focus is on getting energy and the internet up and running smoothly and on time.
- OVO Energy: OVO promotes their green initiatives more. While not mentioned in their moving services, OVO has energy plans that support renewable sources. You can explore these options when you sign up for a new plan after you move.
Green Energy
Both Dodo and OVO do smooth transitions for movers, but they have a different focus on green energy solutions.
- Dodo: Dodo doesn’t offer green energy options as part of their services. Their main focus is on getting you connected to energy and the internet quickly without mentioning renewable energy. Not very appealing to eco-conscious movers.
- OVO: OVO offers renewable energy options in their broader range of plans, even though they aren’t part of their moving services. OVO customers can choose plans that support renewable energy sources when they sign up at their new address. Better for customers who want to reduce their carbon footprint.
Plan Flexibility and Options
Dodo and OVO take different approaches when it comes to energy plans for movers.
- Dodo: Dodo has a location-based plan. If you’re moving to a new address that requires a different distributor, Dodo will move you to a suitable plan without fuss. For internet services you may need to switch to a plan that suits the new address’s infrastructure, nbn® or ADSL. This is great for customers moving to areas with different service availability.
- OVO Energy: OVO has fixed and variable rate plans, but you can’t bring your current plan to your new home. Instead you’ll need to sign up for a new plan and get to choose from OVO’s latest offers. OVO will ensure the energy supply continues during the switch, so you won’t have any service interruptions.
Fees and Costs
Fees are a big concern for movers and both providers are upfront about theirs.
- Dodo Energy: Energy connections during business hours are free, but urgent or after-hours may incur extra charges. Internet setup fees vary depending on the service and whether you’re an existing or new customer. Existing customers may need to pay upfront for new internet plans depending on the infrastructure at the new address.
- OVO Energy: OVO doesn’t charge exit fees for movers, even for customers on fixed plans, so it’s easier to move without financial penalties. There are no specific fees to switch to OVO at your new address, but you should pay off any outstanding bills with your current supplier to avoid delays in the process.
Technology and Connection Timelines
The time it takes to connect energy or internet services is a big consideration when moving home.
- Dodo Energy: Energy connections take three business days, faster options are available for an extra cost. Internet setup: 3-10 business days, depending on the technology at the new address. If you need nbn® or ADSL installation, it may take up to 20 business days if a technician visit is required.
- OVO Energy: OVO will ensure no interruption to energy supply. If OVO is already the supplier at your new address they will turn on your account immediately. If you’re switching to OVO, the switch takes about five business days, and your current supplier will continue to supply energy during this time.
Business Plans
For movers with small businesses or planning to manage energy at larger scales, Dodo and OVO cater to different needs.
- Dodo Energy: Dodo is for residential customers, offering energy and internet bundles. They don’t have tailored plans for larger businesses so better for individual movers or small households.
- OVO Energy: OVO’s services extend to small businesses, offering scalable energy plans to reduce costs and improve efficiency. OVO’s flexibility in switching plans and renewable energy options makes it a good choice for businesses that want sustainability alongside smooth energy service.
Move-In Connect: Make Moving Easier
Moving to a new place can be a hassle, but Move-In Connect makes it easier by connecting your essential services like energy, internet and gas. Instead of dealing with multiple providers, Move-In Connect does it all for you so you can focus on settling into your new moving home.
- All-in-One Service: Move-In Connect works with providers like Dodo and OVO to find the best energy plans for your new address. Whether you need electricity, gas or internet, Move-In Connect does it all in one.
- Customised Recommendations: Based on your location, budget and preferences, Move-In Connect recommends plans for you. Whether you want to save money, green energy options or flexible rates, Move-In Connect helps you make informed decisions.
- Seamless Transitions: Move-In Connect takes care of everything from disconnecting services at your old address to setting up new connections so you can have a stress-free transition.
- Support for Green Options: For eco-friendly movers, Move-In Connect shows green energy plans from providers like OVO for renewable solutions that match your sustainability goals.
Move-In Connect works with top energy providers to save you time and effort. It makes moving easier, so you can have peace of mind that your services will be ready when you get there. Whether you choose Dodo for energy and internet or OVO for energy and green options, Move-In Connect makes moving house stress-free.
