Moving Homes! Connect Electricity Under 10 min

If you’re looking to get your new home electricity setup without the hassle, then you’re in the right place! Move-In Connect will compare electricity plans to find you a great deal from our panel of preferred providers PLUS arrange to move your utilities to your new home or business, and it’s all 100% FREE!

To make moving utilities a breeze, simply call our team on 1300 786 045 or enter your details below to connect electricity online. In one quick phone call, we can arrange your new electricity plan, solar, gas, internet, Pay TV and even book your removalists and cleaners, so everything is taken care of in time for moving day.

Make this moving day the easiest one yet! Contact the experts today by calling us on 1300 786 045!

Here are just some of the benefits you can expect when moving home electricity with Move-In Connect.

Save time

It can take hours, or even days to compare all the electricity providers in your area to find a new electricity plan, but one of our experts can do it for you in just one easy phone call!

Save money

We can help you find the latest offers and lowest rates from our panel of preferred providers, which can cut your home electricity bill and save you money when you connect electricity to your new home.

Stress less

There’s so much to think about when moving home electricity. Lighten your load and your stress levels by letting us take care of your utilities for you, so you can focus on other things. We can connect electricity online or in one easy phone call.

Move all your utilities in one call

Tick off your new electricity connection, gas, internet and Pay TV in one go by letting Move-In Connect arrange to move all your services. We can even book your removalist and cleaners at the same time!

Our 100% free moving services do so much more than just moving electricity connections. Our team also offers comparison services, so that whether you are a new or existing customer, we can compare electricity plans and find a cheaper one for you from our panel of preferred providers.

In Australia, you must live in a deregulated energy market to be able to choose your electricity provider. We can help residents of New South Wales, South-East Queensland, ACT, South Australia, Tasmania, and Victoria moving home electricity.

In other regions, your electricity will be supplied at a subsidized rate from the government-nominated provider.Read Less…

Moving electricity connections with Move-In Connect is easy. To get started, simply call us on 1300 786 045 or enter your details to connect electricity online and one of our experts will give you a call to discuss your new electricity plan.

Some of the great benefits of connecting with us are:

100% FREE

We are paid a commission from the retailer you choose after you make the switch, so it will never cost you a cent.

Unbiased advice from electricity experts

We have independently chosen our suppliers from some of Australia’s leading electricity companies based on cost, customer service and quality. We are independently owned and not affiliated with any energy companies, so you can rest assured that our recommendations have not been swayed by any commercial agreements.

Fast and stress-free

Not having enough time to shop around is one of the main reasons that people stay with their current provider, but it can cost you hundreds of dollars every year. But with Move-In Connect, all it takes is one easy phone call, instead of days of trawling through offers on individual websites. 

Great value

The best value for your electricity bill comes from more than just low rates. We will compare rates and tariffs, including off-peak and solar feed-in, discounts, rewards, flexible contracts and exit fees to make sure you get great value forzthe life of your plan.

Obligation-free

We will give you our best recommendation and all the information you need to make an informed decision, but it’s up to you to decide if you want to make the switch.

Peace of mind with Our Guarantee

We take your needs very seriously and will always strive to find you the best plan from our providers and get you connected on time. It’s our guarantee.

Yes, as well as arranging to connect electricity, Move-In Connect will compare electricity plans from our panel of preferred suppliers to find you the best deal. Simply enter your details to connect electricity online or call us at 1300 786 045 to get started.

When you use our free comparison service, you will get tailored advice from our electricity experts. We will compare every aspect of the plans available in your area to find you the perfect match from our providers.

Information about your electricity

The more information you give us, the better we can match you with the right plan. We will ask you about the size of your new home, how many people live there, if you work from home, if you have solar panels, if you have electric hot water and if you have any extra requirements such as a swimming pool. If you have any other specific requirements, such as green energy, let our team know so we can find you a great plan.

Information about electricity plans

There’s so much more to comparing plans than simply looking for low rates. We will consider every aspect of the plans available to you, including rates and tariffs, bundles, discounts, special offers, rewards and customer service.

Read more here: Compare electricity plans the easy way. 

To compare and switch providers, you must live in a deregulated electricity region. You can choose your own Victoria electricity connection, New South Wales, South-East Queensland, ACT, South Australia and Tasmania.

There are three types of electricity meters for residential and small business customers connected to the National Electricity Market (NEM):

• Basic. There are two types of basic meters – accumulation meters that measure the total amount of electricity used over a period of time and Time of Use (ToU) meters that record usage within specific periods. The majority of customers are connected by a basic meter.
• Interval Time of Use (ToU). Interval ToU meters are more advanced than the basic meter and can record the amount of electricity used in 30-minute intervals. This means you can take advantage of plans with off-peak energy rates.
• Smart Meters, also known as Advanced Meters (AMI). These are the most advanced meters and record energy usage in real time.

You can find out which meter type you have in your home or business by taking a look at your electricity bill. If you’re still not sure, give Move-In Connect a call and we will help you determine your meter type.

If you are moving home electricity, make sure you ask your real estate agent or vendors to show you where the electricity meter is located. If you are moving into a rental, you can ask your real estate agent or landlord.

It is straightforward to connect electric to your new home. 

• When you get your keys from your real estate, please ensure your meter is in the off position. The reason for putting the meter in an off position is that sometimes it gets difficult for the distributor to re-energise your meter. 
• Please ask about the location of the gas and electricity meter and if it is accessible. Important information you can seek from your real estate is the NMI number, the National meter identifier, and the MIRN – Meter Identifier Reference Number. It will be easier for Moveinconnect staff to have this information. 

Alternatively, a Moveinconnect expert can do an address look-up to find your NMI and MIRN number. You can call Moveinconnect between 10 a.m. and 8:00 p.m. Make sure you set up your connection from Monday to Thursday. Friday can be a tricky day. Raising a connection request on the weekend can delay your connection for next week.

If you’re moving while under contract, it’s worth checking with the retailers to see if they offer a plan transfer option. For details, feel free to visit our moving homes or business page. Additionally, inquire whether the retailer offers reconnection services at your location.

You can follow the steps mentioned earlier. Pay attention to the electricity market dynamics in your new state.

Metering and Identification

Meters

Meter types can be different. There is a residential electricity meter, a business meter, an embedded network meter, and a more extensive commercial meter. Residential and business meters can be further divided into smart and analog. Meters can also be divided into single-rate and two-rate meters, control loads, time-of-use meters, and demand meters. Mechanical meters include Odometer-Style Dial and Dial Display Meters. Electronic meters include smart meters and interval meters. 

Smart Meters

Smart meters are upgraded energy meters that track your home’s energy usage by recording hourly data. This information is then sent to your energy provider for billing based on your actual consumption. This eliminates the need for estimated readings, which in the past could be less precise due to factors like data or meter readers avoiding pets in your yard.

Knowing that these readings are securely transmitted to your energy provider using encryption and a secure network gives you peace of mind. The provider uses your meter ID to link the data with your account details, ensuring billing. Importantly, your personal information, like name and address, is never shared through the smart meter system.

What are Kilowatts, and How Is Energy Measured on Your Meter? 

If you know how much power an appliance or electronic device consumes, you can calculate how it affects your electricity bill.

Start by checking your electricity bill to see the price per kilowatt hour you are being billed. This rate could be consistent or vary depending on the time of day.

Then, determine your appliance’s wattage and convert it to kilowatts (1 kilowatt equals 1,000 watts).

To know how much it costs to operate the appliance for one hour, multiply its power usage in kilowatts by the rate per kilowatt hour on your electricity bill. For instance, if you’re charged $0.15 per kWh and your toaster uses 2.5 kilowatts, running it for an hour would cost you 37.5 cents.

A distributor may sometimes try to connect or disconnect but face difficulties remotely. Common reasons for failures include;

•  The main switch cannot be turned on
•  Identifying a safety concern
•  The Smart Meter is not responding to the energisation/de-energisation attempt

In these cases, the retailer will send someone during business hours as scheduled to manually connect or disconnect. Customers will incur charges for services in these instances.

Existing meter: If a meter is installed at your property, you will typically not need another one.

No meter: If you’re moving into a home or a place that doesn’t have a meter yet, your utility company will set one up. However, they may charge you to install a new meter.

NMI

To find your NMI (National Metering Identifier), which is a number for your electricity connection, follow these steps when comparing energy plans on our website;

1. Check your energy bill to see the name of your energy provider.
2. Find your NMI on the bills page near your customer information.
3. Understand the format; NMIs typically consist of numbers and letters with 10 or 11 characters.

Check for letters in your NMI and ensure they are not ‘O’ or ‘I’.

4. If your NMI contains letters, verify that they do not include ‘O’ or ‘I’.Differentiate between your NMI and meter number. With your approval, your NMI is used to access details about your energy consumption from the Australian Energy Market Operator.

In Queensland, NMIs usually commence with two letters followed by nine digits.

MIRN and DPI

Your gas meter’s identification number is called the Meter Installation Reference Number (MIRN) or Meter Installation Registration Number (MIRN). If you live in South Australia (SA), Queensland (QLD), or Victoria (VIC), you can find this number on your gas bill.

Your regular meter number, which is only used to identify the type of meter used at the property, differs from this number.

The acronym for the gas meter number that people in New South Wales (NSW) use is Delivery Point Identifier (DPI), which is similar to the MIRN counterpart on your estimated bill.

Your energy retailers will use the MIRN/DPI to measure meter data and provide an accurate gas meter read. The service provider can quickly notify your current retailer of any transfers to new gas connections and identify the meter and own meter types at your supply address with access to the MIRN/DPI.

Ensuring Safety in Remote Energy Activation

Energy Safe Victoria (ESV) is Victoria’s electricity, gas and pipeline regulatory authority.

ESV oversees the Remote Energisation program, which requires energy providers to update their procedures, customer communication scripts, and systems to collect customer details and ensure safety protocols are met before initiating Remote Energisation.

What does Remote Move Out mean?

Remote Move-Outs are provided for customers in Victoria. When a customer moves out of a property, the distributor can disconnect the power remotely.

Similar safety requirements apply to move-outs, and it’s important to mention both manual move-out fees in case the remote disconnection cannot be executed.

Understanding Timeframes and Charges

When it comes to Remote energisation, it is essential to go through a script that covers;

 Informing customers about the possibility of Remote Energisation

 Outlining timeframes and costs for both remote activation

 Confirming customers’ understanding of safety guidelines

 Detailing access requirements for the switch and meter

Timeframes

Remote Move-Ins follow the timelines for connections outlined in the Vendor Service Order Cut-Off Times and Excluded Service Charges Spreadsheet.

Day or next-day services are available for requests if submitted by 11:30 am. 

Charges

When setting up a Remote Move-in, informing the customer about the Remote Connection Fee and the Manual Connection fee is essential. This ensures that the customer is informed about the cost of the distributor’s inability to complete the Remote Connection.

The vendor service order cut-off times and excluded service charges spreadsheet provide details regarding timeframes for Remote and Manual Fees. This document provides all information for move-in scheduling, including cut-off times, availability for same-day connections, and all fees with GST included.

What Safety Questions Should Be Asked?

Safety concerns are a part of our responsibilities for compliance when arranging a remote Move-in. These safety requirements, mandated by Energy Safe Victoria, are in place to safeguard customers and their property.

To ensure compliance when coordinating a move, we need to ask the following questions;

1. “Are there any renovations or changes planned at the property?”
2. “If there has been a disconnection at the site, were any renovations or changes made at that time?”
3. “Does anyone in your household rely on life support equipment or any form of life-sustaining devices?”

The move-in request must be processed if the customer confirms a ‘Yes’ response to inquiries regarding renovations or modifications.

In Queensland, a safety inspection (VSI) is required to reconnect a property without power for more than 30 days.

When you connect your electricity service to a place in Queensland, a VSI will be automatically arranged for the address, usually applicable to houses and duplexes.

You need to be at the property during the VSI. Once your booking is confirmed, your retailer will send you the appointment details.

Additional Details:

VSI Included in Booking: When you arrange an electricity transfer with your retailer, a VSI is automatically set up at your location. We’ll share your appointment specifics and send you a reminder before the inspection. The VSI will be scheduled within a five-hour timeframe.

Exceptions from VSI Booking: If power has been active at the property in the last 30 days, a VSI may not be necessary. This typically applies when power was recently switched off rather than disconnected from the source, making it easier for a new energy provider to reconnect.

Steps to Cancel a VSI Reservation:

If you know that electricity has been used in the month’s location, you won’t require the VSI. To cancel your VSI reservation, simply call your retailer. If it’s optional, we will help you with the cancellation process.

Energy Tariffs

When you receive your electricity bill, it typically comprises two components;

1. Service Charges: These charges, also known as fixed or service fees, encompass the expenses associated with delivering energy to your residence and maintaining your connection to the power grid.
2. Usage Fees: This is the amount you are charged for the electricity you use.

Energy distribution companies bill energy providers to supply electricity and gas. Providers then establish service and usage fees based on these expenses, which you can incorporate into your energy plan.

Electricity Tariffs

Electricity tariffs dictate how providers bill you based on your electricity delivery. Various common tariff structures include;

Single rate tariff: You pay a rate for the electricity you consume regardless of the time of day.

Time of use tariff: Rates fluctuate depending on the time of day or night, and they are categorised into peak hours, off-peak hours, and shoulder periods.

Controlled Load Tariff: This applies to underfloor heating appliances with meters. A distinct rate is used for the energy consumed by these appliances.

Cost of Electricity in Australia

Electricity costs across Australia vary significantly depending on the state or territory.

For insights into average electricity expenses in your region, check out our page, where you can compare energy prices with retailers on our panel. There are offers for the following regions:

•  Australian Capital Territory (ACT)
•  New South Wales
•  South Australia
•  South East Queensland
•  Victoria

Many retailers provide energy packages with varying discounts and charges. You can compare these packages on Moveinconnect.

Discounts

Retailers might offer discounts to help lower your bill. Here are some discount options to think about;

• Automatic payment discount: When you allow the store to deduct your bill payment directly from your credit card or bank account.
• Bundle discount: When you get gas and electricity services from the store.
• Billing discount: When you receive your bill via email instead of traditional mail.
• Prompt payment discount: When you settle the amount by the deadline.

Confirm if the discount applies to your bill or just a specific part.

Also, it’s worth comparing prices to determine if a plan without discounts might have an overall rate.

Plans with Benefits Period

Specific plans come with a ‘benefit period’ during which you can enjoy advantages such as discounts or extra perks, like movie tickets or magazines.

Once this period ends, you will either return to paying the price or no longer receive the extra items.

For example, you could enroll in a program with a 12-month benefit period that offers a 10% discount. Once the 12-month period ends, you will stay on the plan but lose the 10% discount.

Retailers must inform you 20 business days before the benefit period expires, but at most 40 days in advance.

Charges

 Fees may apply to your plan. Here are some essential points to note;

• Fee for setting up an account: Applied when you join a plan.
• Late payment charge: This is imposed if you miss your bill payment deadline.
• Disconnection fee: Levied if your energy service is disconnected due to non-payment.
• Reconnection fee: Incurred to restore your energy service post disconnection.
• Termination fee: Charged if you end your plan prematurely, also known as an ‘early termination’ or ‘cancellation’ fee. If you’re looking for energy plans that don’t come with exit fees

You can explore plans with no exit fees on Moveinconnect.

If you decide to move to a place, some energy retailers might allow you to transfer your plan to your new address.

Gas and electricity discounts and financial support programs can help low-income households in need who may struggle to pay their utility bills. Here’s how it typically works;

Different states and regions usually offer discounts and support programs. Your eligibility for these benefits depends on factors like holding a concession card for equipment use, your age, and being an energy bill account holder

You may qualify for discounts on gas and electricity depending on where you live and your circumstances.

You must usually contact your energy provider to apply these benefits to your bills.

While you may be eligible, each benefit can only be used for one household account, even if multiple individuals reside there.

Medical Conditions

If you or a family member relies on life support due to a medical condition, it’s important to notify Moveinconnect consultants. We will ensure that your property is designated to prevent any power shutdown from the energy retailer and distributor. Your new energy supplier might send you a life support form, which may need to be signed by your general practitioner and returned, or you can reach out to your energy distributor. 

Life support equipment includes an oxygen concentrator, intermittent peritoneal dialysis machine, kidney dialysis machine, chronic positive airway pressure respirator, Crigler-Najjar syndrome phototherapy equipment, a ventilator for life support, and any other electrical equipment deemed as life support by your doctor. This can include equipment for sleep apnea, emergency alert buttons, heating or cooling systems, hot water, and electrical beds or chairs.

How To Apply For Electricity Rebate

If you meet the electricity or gas rebate criteria, claiming it may differ based on the benefit. Typically, you must contact your energy provider to apply for energy rebates. However, there are also instances where rebates can be applied online when enrolling in an energy package.

Sometimes, additional paperwork might be needed to confirm your eligibility. This could involve records if you are seeking a related rebate or evidence of financial challenges if relevant.

How can I cut down on my energy expenses?

There are ways to reduce your energy bills, and multiple strategies can assist in decreasing both your electricity and gas expenditures. Here are some suggestions;

•  Swap out lightbulbs for energy LEDs
•  Adjust the thermostat settings for your heating or air conditioning
•  Draw the curtains or close blinds during extreme temperature days
•  Consider upgrading from a gas-powered water heater to a heat pump system
•  Install solar panels on your property to produce renewable energy. 

Moreover, Moveinconnect can help you set up a more cost-effective option. We also have renewable energy retailers such as Momentum Energy, EnergyAustralia, Powershop, etc.

If you have panels and a smart meter, your local government or certain energy companies might give you credit on your electricity bill for the power you send back to the grid. This credit is called a feed-in tariff.

If you don’t already have panels, you could qualify to install them at your residence or business and receive a government subsidy to help cover some of the costs of the panels and battery.

Some retailers on our platform may default to incorporating energy into their plans. Take steps to reduce emissions on your behalf. If you’re interested in energy options, certain providers might;

•  Include 10% GreenPower as part of their offering
•  Offer sign-ups to a renewable energy program for an extra fee

Participating in renewable energy programs can offset the carbon emissions from your electricity consumption, making your plan environmentally friendly. You can explore energy choices through our energy comparison service.

How are Solar Feed-in Tariffs Calculated?

Solar system owners receive payments under the current solar feed-in tariff scheme for selling energy back to the grid. For instance, a solar system owner can sell back 5 kWh to the grid for a solar feed-in tariff if their solar panels generate 10 kWh and only use 5 kWh in their home. The tariffs vary according to state, and retailers provide their plans. 

Contact Moveinconnect to handle all your solar energy connections in one place and we can connect you to 100% renewable energy plans.

You can contact Moveinconnect if you have an issue at 1300 786 045. alternatively, reach out to moveinconnect through email: complaints@pops.smartleading.net               

Complaints

A complaint expresses dissatisfaction or a grievance about a service or good. 

A complaint allows us to identify and address a matter or issues that we may not know about.

Our complaints handling process is dynamic. It’s regularly reviewed to ensure your concerns are resolved and to enhance the way we serve you in the future.

1. ACT Civil & Administrative Tribunal http://www.acat.act.gov.au 
2. Energy & Water Ombudsman NSW https://www.ewon.com.au 
3. Energy & Water Ombudsman QLD http://www.ewoq.com.au 
4. Energy & Water Ombudsman SA http://www.ewosa.com.au 
5. Energy & Water Ombudsman VIC https://www.ewov.com.au 
6. Energy & Water Ombudsman TAS https://www.energyombudsman.tas.gov.au