When moving homes, setting up electricity and gas is one of the top tasks. EnergyAustralia and Tango Energy both have solutions for movers but their process and benefits are different. Here’s how they compare so you can make the right choice.
Moving with EnergyAustralia
3 Easy Steps
- Choose a Plan: Select from a range of plans online in minutes.
- Enter Move-In Date: Enter your move-in details during sign-up.
- Power on Moving Day: If your power isn’t connected on time, EnergyAustralia will give you a $100 credit.
Key Features
- Smooth Transition: Existing customers can disconnect old services and set up new ones in one request.
- Customer Service: Manage your account, update details and pay bills online or through their app.
Moving with Tango Energy
One Day Connections
- Same Day Connections: Tango can connect you on the same day, so you’ll have power when you arrive.
- Plans: Variable or fixed rate plans with no lock-in contracts.
- Disconnection Support: Tango Energy requires 4 business days’ notice for disconnections and site visits for basic meter setups.
Key Features
- Green Energy: Plans like Tango Blue are 100% renewable energy, perfect for eco-friendly customers.
- Competitive Rates: Tango offer discounts, up to 29% off the Victorian Default Offer (VDO).
- Solar: Tango partners with UNIfied Energy Services for solar panel installations and feed-in tariffs.
EnergyAustralia vs Tango Energy
| Feature | EnergyAustralia | Tango Energy |
| Moving Guarantee | $100 credit if power isn’t connected on time. | Same-day connections available. |
| Green Energy Options | Carbon offsets available. | Tango Blue offers 100% GreenPower plans. |
| Solar Solutions | Not offered. | Solar installations and feed-in tariffs available. |
| Customer Support | Online and app-based management, plus phone support. | Melbourne-based support team with Geelong coverage. |
| Plan Types | Focus on simple, fixed-rate energy plans. | Flexible plans with options for ToU or controlled loads. |
Which one is for you?
- EnergyAustralia if you want easy setup and power on moving day guarantee and simple plans with no fuss.
- Tango Energy if you want green energy, competitive rates, solar solutions or same day connections.
Both make moving easier but Tango Energy has the edge for green options and solar, EnergyAustralia for hassle-free service guarantee.
Energy Plans and Pricing
Both EnergyAustralia and Tango Energy have good plans but pricing and plans vary by location and customer.
EnergyAustralia
- Electricity and Gas Plans: Fixed rates so your prices won’t change.
- Power on Moving Day Guarantee: $100 credit if power not connected as promised.
- Online Discounts: EnergyAustralia often has incentives for customers who sign up or manage their account online.
Tango Energy
- Variable and Fixed Rates: Choose flexible or locked in pricing with no exit fees.
- Discounted Rates: Tango plans like eSelect can save up to 29% off reference prices in Victoria.
- Bundling Opportunities: In Victoria you can bundle electricity and gas for more savings.
- Time-of-Use Tariffs: Great for households that can schedule energy use during off-peak hours.
Customer Service and Support
Customer service can make all the difference during a move. Here’s how they compare:
EnergyAustralia
- Digital Support: Manage your plan, pay bills, view usage via app or online portal.
- Customer Support: Whatsapp and chat support for any questions or issues.
- Moving Support: One step to disconnect old services and connect new ones.
Tango Energy
- Local Support Team: Melbourne-based customer service centre.
- Award-Winning Service: Canstar Blue Most Satisfied Customers.
- Flexible Help Options: Phone, online chat, email or My Tango portal for self-service.
EnergyAustralia is good for self-service, Tango is good for personal, local support.
Renewable Energy and Sustainability Options
Both EnergyAustralia and Tango Energy have green options but the extent and focus of their sustainability efforts are different.
EnergyAustralia
- Carbon Neutral Plans: Customers can buy carbon offsets to offset their usage.
- Sustainability Initiatives: EnergyAustralia supports projects that reduce carbon emissions and promote renewable energy.
- Green Energy for All Plans: No extra complexity to help customers reduce their impact.
Tango Energy
- 100% GreenPower Plans: Tango Blue is 100% renewable energy, sourced from Australian renewable projects.
- Solar Solutions: Tango helps homeowners install solar panels through partners and offers feed-in tariffs for excess energy.
- Focus on Renewable Generation: Backed by Pacific Blue, Tango’s green energy helps Australia get to net-zero.
Tango has more renewable energy options for solar customers and EnergyAustralia has carbon neutral options for all customers.
Business Energy Plans and Services
Both EnergyAustralia and Tango Energy have business options but for different scales and needs.
EnergyAustralia
- Small Business Solutions: Fixed rate plans for small business budgets.
- Easy Setup: Online tools to manage connections and billing.
- Simple Support: For businesses that want straightforward plans with minimal customisation.
Tango Energy
- Business Select Plans: Flexible rates for small business with no lock-in contracts and customisable billing.
- Large Scale Support: For businesses using over 100 MWh per year or spending over $30,000 per year.
- Green Business Solutions: Tango’s renewable energy options and solar partnerships help businesses reduce their carbon footprint.
Move-In Connect: Simplify Your Move
Moving can be a hassle, but Move-In Connect makes setting up utilities like electricity, gas and internet in your new moving home or business easy. No more juggling multiple providers and schedules, Moveinconnect does it all in one place.
How Move-In Connect Works
- Compare Plans: See energy plans from top providers like EnergyAustralia and Tango Energy.
- Select Your Services: Choose electricity, gas and internet packages that suit you and your budget.
- Setup Coordination: Move-In Connect takes care of everything, your utilities will be ready on moving day.
- Track Progress: See your connection status in the Move-In Connect dashboard.
Why Move-In Connect ?
- Time Saving: No need to contact multiple providers—Move-In Connect does it all for you.
- Cost Saving: Compare rates, discounts and deals in one place.
- Convenience: Focus on your move while Move-In Connect gets your utilities connected on time.
- Expert Support: Got questions? Move-In Connect’s team will guide you through the process.
Move-In Connect Extras
- Customised Recommendations: Get plans tailored to your location, usage and preferences.
- Seamless Transfers: Existing services can be disconnected and transferred without delay.
- Green Options: Choose from green energy plans or solar with Tango Energy.
Move-In Connect is your go to for setting up utilities when you move, so you can relax and save time and effort.
