The following is some important information to be aware of when you use our service to connect your gas to your home or business.
- When you first apply for gas connections, new property electricity and gas connections can take up to 5 days, or up to 21 days if you need a new meter installed. Make sure you contact us in plenty of time so that your utilities will be connected in time for your moving date. Gas connections on weekends and public holidays incur extra fees. Read more about the timelines to connect to gas here: Gas New Connection Guide.
- If your gas hasn’t been connected by the specified time, please contact us within 24 hours for an update on your new gas connection.
- Under 2021 Victorian legislation all rental properties must have gas safety checks. These are to ensure no gas is leaking, which causes carbon monoxide. Before moving into a rental property, ensure these checks have been done.
- All gas connection faults must be reported to the gas distributor. To find the distributor in your area, click here: Gas New Connection Guide.
- You must provide us with all the correct details- street address, move-in date, location of meter, and MIRN (Meter Identification Reference Number). Failure to do so will result in delays and issues with connecting your gas.
- Ensure you have taken care of any outstanding bills as failure to do could result in your new gas connection request being denied.
- We do not compare all brands on the market to connect gas to houses and businesses. We have carefully selected our panel of Australia’s leading energy providers and will compare plans for ActewAGL, Covau, Tango Energy and Energy Australia gas connections.
If you are moving to a home that doesn’t have an existing gas connection, there are some additional things you should be aware of when you apply for gas connections.
- You will need to find out if your new house is in an area with a natural gas supply. To see if there is a distributor in your new area to connect to gas, click here: Gas New Connection Guide.
- If there is natural gas available, you will need to arrange for a gas fitter to connect your home to the gas mains in your street. You will also need to arrange for a gas meter installation. You should consider your preferred meter location – if you are unsure, talk to a gas fitter for advice.
- If natural gas is not available, you can talk to us about an energy plan that includes LPG. LPG is bottled gas that is delivered to your home and used to power cooking appliances and heaters in the same way as natural gas.
- You should consider all the costs involved in moving to a new gas connection before you commit. Gas is generally a lot cheaper than electricity to power appliances so you will save money in the long term by switching to gas. However gas appliances are usually more expensive than electric ones, so you will have some increased expenses in the short term.
Find out more about how to connect gas to houses here: Gas Connection For New House.