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Guide To NBN Connection
What is a Broadband
The transmission of large bandwidth data via a fast internet connection is known as broadband.
Broadband internet has a minimum download speed of 25 Mbps and an upload speed of 3 Mbps. High-speed internet access is made possible by broadband through a variety of technology, such as fiber optics, wireless, cable, DSL, and satellite.
National Broadband Network (NBN)
The National Broadband Network (NBN) is one of Australia’s broadband networks, designed to offer reliable internet connectivity.
It utilises a range of technologies to extend its services across the country. This strategy involves leveraging existing fibre HFC) networks and segments of the traditional landline (copper) network, eventually linking them to high-speed fibre optic cables.
NBNCo owns and oversees the network and provides access to Internet Service Providers (ISPs) such as Telstra, Optus, and others internet providers. If NBN coverage is accessible in your area, you can select your ISP based on availability.
The National Broadband Network (NBN) has shown advancements in the past few years, reaching over 12 million households in Australia for potential connections. By 2025, a majority will have access to speed plans.
The NBN network covers regions across Australia; however, the specific connection options vary depending on your location.
Moveinconnect offers services to compare NBN plans and set them up for you. We bring the best broadband plans from our panel and connect them to your home.
Transferring NBN to Your New Home
Customers of Australia’s major broadband and internet providers can move their accounts to a different location. However, only some parts of Australia are served by the NBN, so the plans and the kind of internet connection you can get might be different. It’s best to give your internet provider at least one week’s notice, just like with other utilities, so they can talk to you about the options available at your new home and ensure the infrastructure is ready before you move in. You should be able to take your modem with you and just plug it in at your new address if your new connection is the same as your old one.
Is Connecting to the NBN Required for My Home Phone and the Internet?
If your house or place of business is located in a region with fixed-line technology, you must connect to the NBN to keep your internet and home phone connection. If your house or place of business is in a fixed wireless or satellite area, you have two options: you can move to the NBN or maintain your current telephone and internet service.
Movement Pattern
Once the NBN covers your area, you can order service from your preferred retail phone or internet provider.
NBN Costs
The standard new NBN installation is provided free of cost. This is applicable for the first eighteen months following your area’s NBN being deemed “ready for service.” If you desire a non-standard installation or if your house or place of business needs improvements to its wiring or cabling, there can be additional costs.
Inquire your service provider about extra costs or equipment to connect your location to the NBN. Certain retailers charge for the professional installation of their equipment.
You should arrange for a certified cabler with a current cabling registration to handle any additional wiring or cabling required.
The costs of NBN services vary depending on the provider. You should compare plans to choose which one best meets your needs.
How is Internet Speed Measured?
Many internet plans measure speeds in Megabits per second (Mbps). It’s important to understand that Mbps is not the same as a megabyte—for instance, 8Mbps equals 1 megabyte per second.
Providers typically list download and upload speeds in Mbps;
The download speed indicates how fast you receive information or files, which affects activities like streaming music or downloading games.
The upload speed shows how quickly you can send data or files impacting tasks such as sharing photos on media or uploading videos to platforms like TikTok and YouTube.
Providers commonly categorise NBN plans with speed tiers, such as NBN12 for a 12Mbps download speed or NBN100 for a 100Mbps download speed.
NBN Speed Tiers
There are six distinct NBN speed tiers, and their download speeds vary from the lowest 12 Mbps to the highest 1000 Mbps. The highest upload speed that can be attained with the fastest speed tier reaches about 50 Mbps.
Basic Speed (NBN 12)
Available for NBN Fibre and Wireless, with a download speed of 12 Mbps in the evening and an upload speed of 0.8 Mbps in the evening.
Standard Speed (NBN 25)
Available for NBN Fibre and Wireless, with a download speed of 25 Mbps in the evening and an upload speed of 10 Mbps in the evening.
Standard Plus Speed (NBN 50)
Available for NBN Fibre with a download speed of 50 Mbps in the evening and an upload speed of 17 Mbps in the evening.
Premium Speed (NBN 100)
Available for NBN Fibre with a download speed of 100 Mbps in the evening and an upload speed of 17 Mbps in the evening.
Super Fast Speed (NBN 250)
Available for NBN FTTP and NBN HFC, with a download speed of 250 Mbps in the evening and 21 Mbps upload speed in the evening.
Ultra Fast Speed (NBN 1000)
Available for NBN FTTP and NBN HFC, with a download speed of 800 Mbps in the evening and 40 Mbps upload speed in the evening.
Download Speed
When you download, data is downloaded to your computer from the Internet. Things like streaming and reading data or content
Upload Speed
Upload speed is the speed at which files and other content can be uploaded to websites via email, social media, webcam, and other online activities.
Upload speed should be fine for most people when comparing plans, as most Australian households use the internet for activities like social media, streaming services, and web browsing, which generally don’t require a very fast upload speed.
However, when you need it—for example, when you want to avoid lag while playing online games or making video calls—having a fast upload speed unquestionably pays off.
Increasing Internet Speed
Your plan and your connection type influence your internet speed. You can enhance its performance by;
- Disconnecting devices: When not in use, disconnect a device, such as a tablet, to free up bandwidth for other devices.
- Taking advantage of off-peak hours: Internet speeds tend to be faster during peak times, typically between 7 PM and 11 PM, as network congestion is lower.
- Closing background apps: Apps running in the background can consume bandwidth even when not actively used.
If you are using an NBN connection, consider upgrading your plan.
Compare and Set-Up Internet Plans
You can compare internet and NBN plans on Moveinconnect’s website. Here’s a straightforward outline for connecting:
- Find and sign up for a new plan online.
- Arrange a disconnection date with your old provider and a connection date with the new one.
- Confirm details with the new provider, cancel your old plan, and pay the final bill.
- On the connection date, install any required equipment and start using your new provider.
Connecting the internet to your house typically takes five to twenty business days from the date your purchase is finalised. If you are installing ADSL internet, this may take longer because you must first connect the phone connection to your home. Installing cable internet typically takes less time.
Modems and Routers
Modems connect your home to your internet service provider and routers, then connect your wireless or wired devices to the internet. They are usually used for 4G and 5G connections.
Retailers will sell brand-new modems compatible with all NBN speeds and usually feature the newest technologies. This will benefit customers who upgrade their NBN speed or move to a new location with a different NBN connection type in the future.
The customer won’t have to deal with the inconvenience of setting up a new connection because the new modems will already be configured to the network.
Depending on the retailer, customers may be offered a free modem, a payment plan, or the option to pay in total upfront.
BYO Modems
If you initially signed up for a fast plan, your modem may impact how quickly and consistently you can access the Internet. You might require a modem with more features and capabilities than the standard model, such as dual-band technology or a greater Wi-Fi range if you live in a larger home with high internet usage.
Retailers that accept BYO will allow customers to use their modems.
Customers who want to spend money on something other than new gadgets are big fans of this option.
Most BYO modems will work when moving and choosing a new retailer if they are compatible with the speed and plan offered.
The retailer will give connection codes—typically a username and password—once the new NBN connection is ready. These codes are needed to log into the network.
The modem and your home must be connected to the new network using the IP address on the modem and the supplied details.
The IP address or internet address of your BYO modem/router can be seen on the back or underside of the device.
Enter this into the browser’s URL address bar, then proceed to enter the password and modem username, which should also be on the modem.
You would have also received a username and password from your new NBN provider to connect to the network and modem. You can enter these details on your web browser.
Installation Costs
For most people, NBN installation is free because the government covers the cost. You only need to pay for the hardware, setup, and plan. The more expensive plans often include the cost of hardware and setup. However, customers in newly developed homes may be required to pay a one-off installation fee of up to $300 for the NBN infrastructure.
$0 NBN Fibre to the Premises (FTTP) Upgrade
Introducing more capacity and faster speeds at no additional cost to you. A program to assist in connecting more Australian homes to fibre technology is being launched by the NBN. With the help of this initiative, qualified customers who currently have connections—more specifically, those who are subscribed to higher speed plans and have Fibre to the Node (FTTN) or Fibre to the Curb (FTTC)—can upgrade to Fibre to the Premises (FTTP) for free. This implies that FTTP, a quicker and more dependable technology, will replace or upgrade your internet connection.
What Are the Benefits to Your Household?
The update meets the increasing need in Australian homes for more connected gadgets and the growing demand for dependable, quick internet access.
There are also other options:
Fibre to the Curb (FTTC)
The majority of the way into your house is wired for fibre connections. Copper wiring extending from your home to the curb is used for the remaining connection portion.
Connection via Fibre to the Node (FTTN) cable
Fibre to the Node
An exchange (or node) receiving a fibre connection is up to one kilometre from your house. A copper line connects to your home.
Installation Requirements
Your retailer will go over the details with you. Here’s what you can expect:
- The NBN team will give you an appointment time. An adult must be present for access to your property to be authorised on that day.
- The length of the work will be affected by your property, your current connection, and any other tasks that must be finished for the fibre upgrade to be successful.
Getting in Touch with Your Internet Provider
If your internet isn’t working as expected, contact your Broadband Provider for an update on your installation progress.
Choosing the Right Internet Package
Make sure you have selected an internet deal that fits your budget and lifestyle needs. Before making a decision, compare installation fees and different internet plans.
Dealing with Internet Downtime
If there’s an internet outage in your area, inform your service provider so they can investigate and address the issue.
Providing Accurate Details
Please provide us with information, including your street address and move-in date. Inaccurate details could delay connecting the NBN at your home.
Settling Outstanding Payments
Ensure all outstanding bills are paid to avoid issues preventing your internet service request’s approval.
Additional Factors to Consider for Establishing New Connections
If your property is being connected for the first time, remember some aspects to ensure a smooth and hassle-free process of linking NBN to your new residence.
Visit by Technician and Installation of Equipment
Once you have signed up with your service provider, they will order the NBN equipment and schedule a technician to install the new NBN connection box. It’s important to note that self-installation is not an option—a qualified technician must handle the installation.
Preparing for the Technician’s Visit
Before the scheduled appointment, ensure that someone will be at home during the visit and obtain permission from your landlord if necessary.
Selecting Placement for Boxes
You will need to determine where you want the boxes placed. The technician can assist with this if necessary. Two boxes are involved: the NBN utility box outside your home and the modem box inside your residence.
Ideal Box Positioning
It is suggested that the box be positioned centrally between 1 and 1.5 meters above ground level and away from devices such as TVs and speakers.
Place it in a location with airflow and protection from potential damage.
Dealing with Connectivity Problems
If you need help finding a spot for the box or live in a two-story house, consider getting a Wi-Fi extender to ensure strong coverage in areas far from the box.
Moving and Connect NBN
When you move to a new house or business premise, the wait for the internet to be set up can seem endless and extremely stressful! That’s where we come in – Move-In Connect can help you find your perfect new house NBN connection from the great range of plans on offer from our providers and get you set up in one hassle-free phone call.
We can save you time and effort, and the best part is, it’s free. Plus, our team can help you with other moving essentials such as connecting electricity, gas, Pay TV from Foxtel, movers and cleaners.
Setting up your new house NBN connection can be complicated. If you are looking to transition your existing plan to your new home or business, you firstly need to check if there is an established service at the new property or if you need to order new NBN boxes. You also need to find out the NBN technology type which will affect the speed tiers and plans available to you. Your NBN connection new house could be:
- Fibre-to-the-node (FTTN)
- Fibre-to-the-premises (FTTP)
- Fibre-to-the-curb (FTTC)
- Fibre to the building (FTTB)
- A HFC connection
- Satellite transmission towers
If you are setting up a new NBN Connection for the first time, you will also need to choose a retailer that suits your needs. Internet plans vary in cost based on the speed and data you need, so it’s important to consider your usage habits so you don’t pay more than you need and avoid cheap NBN plans that won’t meet your needs.
If you use the internet for online gaming, streaming shows and movies or downloading large files, then we recommend a high speed, unlimited plan to enjoy an uninterrupted experience. However, if you mainly use the internet to browse social media, search the web or read the news, then you might be able to find a cheaper plan by choosing limited speeds, such as connecting NBN 25 plans with a low typical evening speed, or a capped data plan.
There’s a lot to consider when you compare broadband plans and NBN when moving house. Contact our team for expert advice.
Important Information to Connect nbn
The following is some important information about using our internet moving service for connecting NBN to new house:
- Please use the address checker to make sure the NBN is available in your area. There are still some remote and hard to access areas that are not fully covered.
- If your internet isn’t up and running by the specified time, please contact your Broadband Provider for an update on your installation.
- Ensure that you have taken out the right internet deal for your budget and lifestyle requirements. Compare installation costs and other internet plans before making a final decision.
- In the event of an internet outage in your area, your internet provider must be informed. They need to look into this, not us.
- You must provide us with all the correct details including your street address and move-in date. Failure to do so will result in delays and issues with connecting NBN to new house.
- Ensure you have taken care of any outstanding bills as failure to do so could result in your internet service request being denied.
If your property has never been connected before, there are a few additional things to be aware of to make sure the process of connecting NBN to new house is smooth and stress-free.
- After you sign up with your new retailer, they will order new NBN boxes and arrange for a technician to visit your home for the new NBN connection box installation. You cannot self-install – a qualified technician is required to complete the installation.
- Before the appointment, you should prepare by making sure someone will be home and contacting your landlord for permission if necessary.
- You will need to decide where you would like the boxes to be placed. The technician can help you with this if necessary. There are two boxes – the NBN utility box on the outside of your home and the modem box inside your home.
- It is recommended that the box is in a central location, between 1 and 1.5 metres off the ground and away from large electronic devices including televisions and speakers. It should also be somewhere with easy access, good ventilation and protection from knocks or accidents.
- If you cannot find a central location for the box, or if you live in a larger two-storey home, you might need a Wi-Fi extender to ensure you have strong coverage in the areas furthest away from the box.
- Your new retailer will also provide a modem with appropriate capabilities. This is sometimes included free of charge as part of your plan, or there may be an additional cost. If you have an existing modem, talk to your retailer or look at their Frequently Asked Questions to see if it is suitable for your new plan.
- If you do not choose to receive a new modem and your current modem does not have the right capabilities for your new plan, you will experience delays while you wait for a new modem to be dispatched.
FAQS ABOUT NBN Moving House
Below are some common questions about arranging a new house NBN connection, including using our free NBN moving house service to find you a great deal from one of our preferred internet providers.
What is the process of connecting NBN to a new house?
The process of connecting broadband depends on a couple of factors. If your new home has an existing service, then it’s as simple as signing up for a plan and arranging an activation date. Alternatively, you can ask your internet provider if they can arrange to move your current plan to your new home.
If your new home has never been connected before, you will also need to arrange for a technician to visit your home. This involves placing a utility box on the outside of your home and a modem box inside your home.
If you are moving into a rental property, you will need to arrange the installation with your real estate agent or landlord.
Who will provide my new house NBN connection?
We have carefully selected some of Australia’s leading internet providers to make sure the NBN new connections we offer include great value and top quality service.
Our providers for NBN connection New House are:
Do I have to pay the new development fee?
The New Development Fee (NDF) is a $300 fee charged by NBN Co to connect NBN to new houses, including at a premise identified as being within the site boundary of a new development and premises in an established area where a developer has increased the number of dwellings on the same plot of land.
Your telecom provider will pass on this fee to you in your initial set-up fees.
If you are moving into a home with an existing service, then you will not be charged the NDF or any connection costs.
Which NBN technology types are available at my new house?
When connecting NBN to new house, the technology available depends on the NBN technology in your area. This was determined as part of the government’s rollout. There are three common connection types:
- NBN new connections – Fibre-to-the-node FTTN: uses high-speed fibre optic cables to a node in the suburb or street. Copper cables are then used to deliver the internet from the node to the home.
- NBN new connections – Fibre-to-the-curb FTTC: uses high-speed fibre optic cables to the node, and then also from the node to the curbside outside your house. Copper cables are used to access your home from the curb.
- NBN new connections – Fibre-to-the-premises FTTP: uses high-speed fibre optic cables all the way to your house.
FTTP is considered the fastest way to connect to the NBN because speed is lost in the copper cables.
Other types of technology available to connect NBN to new house in some areas are:
- Fibre to the building FTTB
- Hybrid Fibre Coaxial – HFC connections
- Fixed wireless
- Satellite transmission towers
Can I choose the type of technology for the new NBN connection at my home?
It is not possible to choose if your NBN new connections technology is FTTN connections, FTTC or FTTP, this was decided by the government’s roll-out plan. Talk to one of our experts about the FTTP upgrade service to see if your home is eligible to get faster NBN when moving house.
Talk to one of our experts about the FTTP upgrade service to see if your home is eligible.
You can use the address checker to see which type is available in your area. In major towns and cities, expect to transition your existing NBN powered plan to a new plan based on NBN fibre to the curb FTTC or NBN fibre to the building FTTB. In regional suburban and regional towns expect to transition your existing NBN powered plan to a new plan based on NBN fibre to the node FTTN.
Where should I place my NBN box?
When moving NBN boxes, the location will impact the strength of your signal, so you should take care to choose an appropriate location.
The recommended position is centrally located, between one and one and a half metres off the ground and in a well-ventilated, easily accessible place where it will be protected from knocks.
If you are in a large home or a two-storey house, you might need a Wi-Fi extender to get a good signal in areas furthest from the box.
What is the process for moving NBN boxes?
If you are renovating or trying to improve your signal, then moving NBN boxes is possible, but should be done with care. You will need to contact your internet provider who can arrange for a technician to come to your home.
If the request is not related to a fault in the service, there may be a fee payable for moving NBN boxes.
Because there is time and money involved in moving NBN boxes, it’s important to carefully consider where you want to move them too. The outdoor utility box needs to have easy access and be safe from damage, while the indoor connection box should be in a central location to provide a strong signal throughout your house.
For more information about moving NBN boxes to optimise your signal, read here: Optimise NBN Connection New House.
Can I self-install to connect NBN to a new house?
No. You will need a technician to complete the installation if you are setting up an NBN new connections. If you are just switching providers, then you will be able to set up your modem yourself. You can call your internet provider to configure your old modem.
How are NBN new connections installed?
The type of technology will impact the process of getting set up, as well as if there is existing equipment in the home. If it is a new service, you may need to order new NBN boxes (connection and utility) and a technician may need access to your house. Your provider will advise you of this before the appointment.
Can I reschedule an installation appointment?
For most retailers, you will be able to reschedule your appointment with 3 working days’ notice. If you need to reschedule within 3 days, you could be charged a fee.
Do I need to order new NBN boxes to connect NBN to a new house?
If your new house NBN connection is a brand new service to a property that has never been connected before, then you will need to order new NBN boxes as part of the installation process.
When you use Move-In Connect’s NBN Moving House service, we will work with your chosen retailer to arrange the installation process for you, including all the arrangements to order new NBN boxes and book a technician to install them. Connect now by calling 1300 786 045.
Is there a fee to order new NBN boxes or for moving NBN boxes?
If you are getting a brand new service, you will need to order new NBN boxes (connection and utility), which have to be installed by a qualified technician. There is no cost for this service as long as your new property is NBN-ready. If you are moving to a new development that is not NBN-ready, you might have to pay a $300 New Development Fee (see above).
Do I need a new modem when I move?
If you are moving broadband to a new provider and plan, you might need a new modem with high-speed capabilities. If it’s possible to use your current modem, this is a great way to save money.
You will need to check with your new provider to find out if you can keep your current modem. You can check on their FAQs page or give them a call with the make and model number of your modem.
How much data do I need for my internet plan?
Most plans include unlimited data, however, if you are a light internet user, you might save money by choosing a capped data limit.
To estimate how much data you need, use the list of common internet activities below:
- Watching movies and shows – approx 1GB per hour (up to 7 GB per hour for 4K)
- Listening to music – approx 120 MB per hour
- Downloading work files – up to 20 GB per file download
- Browsing social media – approx 180 MB per hour
- Voice and video calls – approx 36 MB per hour
How fast will my new NBN connection be?
On average, with an a new house NBN connection, you will be able to access typical evening speeds of 50Mbs. However, the speed you can access depends on several factors, including the technology type available to connect NBN to new house, the strength of your WiFi signal, congestion in the network and the plan you have chosen.
The slowest speed tier for a new NBN connection is NBN 12 plans and the fastest is NBN 100 plans. Read more about internet speed and how to find the right plan here.
If you experience consistently slower speeds, you should contact your internet service provider to report a fault with the NBN connection new house.
How do I run a broadband speed test?
You can check your internet speed quickly and easily through a number of broadband speed test websites to check that your speed matches the speed tiers you signed up for.
Click here for more information about the speed of your connections, how to run an internet speed test and how you can improve your internet speed.
How many devices can I use at the same time?
You can use unlimited devices via a WiFi modem. If you need to use an ethernet cable, there is one active data port available.
Depending on the speed tier and your NBN new connections technology type, you may notice your speed slow down as more devices join the network.
If you experience slow speeds when using multiple devices, your modem may not be capable of dealing with the high load, or some devices may be too far away from the modem to receive a good signal.
How much will a plan cost?
There is a range of plans available, depending on the area you live in and the provider you choose. Talk to one of our experts to find a plan or bundle that is just right for your home.
As a guide, to connect NBN to new house, your plan will be between $50 – $100, depending on the speed you choose. There may be a set-up fee of around $100 if you choose a no-lock-in contract. If you choose a 6 to 12-month contract, there are usually no set-up fees.
Connect now by calling 1300 786 045.
Can I change plans after I sign up?
If you want to upgrade your plan, you can usually do this at any time. Simply give us a call and we can help you find the best broadband plan for you.
If you want to change providers or downgrade, you will need to look at the terms of your current plan. There might be exit fees payable if you are on a fixed-term contract.
Can I still run my medical and security alarm, EFTPOS, and fax machine?
We advise checking with your service provider to see if these items will work. Many of these devices that are normally powered through phone lines can be run through the NBN.
Can I use my existing internet provider when I move homes?
Moving broadband can be as simple as a call to your provider. In case your existing provider is unable to help, simply give us a call to find a new internet plan.
Connect now by calling 1300 786 045 for our free NBN Moving House service.
What do I do if the NBN isn’t available in my area?
Talk to one of our experts about 5G home internet to access high speeds in your home. You can read more here: 5G vs NBN: cheap, accessible and reliable.
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