Connect NBN when Moving Homes

It is not possible to choose if your NBN new connections technology is FTTN connections, FTTC or FTTP, this was decided by the government’s roll-out plan. Talk to one of our experts about the FTTP upgrade service to see if your home is eligible to get faster NBN when moving house.

Talk to one of our experts about the FTTP upgrade service to see if your home is eligible.

You can use the address checker to see which type is available in your area. In major towns and cities, expect to transition your existing NBN powered plan to a new plan based on NBN fibre to the curb FTTC or NBN fibre to the building FTTB. In regional suburban and regional towns expect to transition your existing NBN powered plan to a new plan based on NBN fibre to the node FTTN.

When moving NBN boxes, the location will impact the strength of your signal, so you should take care to choose an appropriate location. 

The recommended position is centrally located, between one and one and a half metres off the ground and in a well-ventilated, easily accessible place where it will be protected from knocks. 

If you are in a large home or a two-storey house, you might need a Wi-Fi extender to get a good signal in areas furthest from the box.

If you are renovating or trying to improve your signal, then moving NBN boxes is possible, but should be done with care. You will need to contact your internet provider who can arrange for a technician to come to your home.

If the request is not related to a fault in the service, there may be a fee payable for moving NBN boxes.

Because there is time and money involved in moving NBN boxes, it’s important to carefully consider where you want to move them too. The outdoor utility box needs to have easy access and be safe from damage, while the indoor connection box should be in a central location to provide a strong signal throughout your house. 

For more information about moving NBN boxes to optimise your signal, read here: Optimise NBN Connection New House.

No. You will need a technician to complete the installation if you are setting up an NBN new connections. If you are just switching providers, then you will be able to set up your modem yourself. You can call your internet provider to configure your old modem.

For most retailers, you will be able to reschedule your appointment with 3 working days’ notice. If you need to reschedule within 3 days, you could be charged a fee.

If your new house NBN connection is a brand new service to a property that has never been connected before, then you will need to order new NBN boxes as part of the installation process.

When you use Move-In Connect’s NBN Moving House service, we will work with your chosen retailer to arrange the installation process for you, including all the arrangements to order new NBN boxes and book a technician to install them. Connect now by calling 1300 786 045.

If you are getting a brand new service, you will need to order new NBN boxes (connection and utility), which have to be installed by a qualified technician. There is no cost for this service as long as your new property is NBN-ready. If you are moving to a new development that is not NBN-ready, you might have to pay a $300 New Development Fee (see above).

On average, with an a new house NBN connection, you will be able to access typical evening speeds of 50Mbs. However, the speed you can access depends on several factors, including the technology type available to connect NBN to new house, the strength of your WiFi signal, congestion in the network and the plan you have chosen.

The slowest speed tier for a new NBN connection  is NBN 12 plans and the fastest is NBN 100 plans. Read more about internet speed and how to find the right plan here.

If you experience consistently slower speeds, you should contact your internet service provider to report a fault with the NBN connection new house.

You can check your internet speed quickly and easily through a number of broadband speed test websites to check that your speed matches the speed tiers you signed up for.

Click here for more information about the speed of your connections, how to run an internet speed test and how you can improve your internet speed.

You can use unlimited devices via a WiFi modem. If you need to use an ethernet cable, there is one active data port available.

Depending on the speed tier and your NBN new connections technology type, you may notice your speed slow down as more devices join the network.

If you experience slow speeds when using multiple devices, your modem may not be capable of dealing with the high load, or some devices may be too far away from the modem to receive a good signal.

There is a range of plans available, depending on the area you live in and the provider you choose. Talk to one of our experts to find a plan or bundle that is just right for your home. 

As a guide, to connect NBN to new house, your plan will be between $50 – $100, depending on the speed you choose. There may be a set-up fee of around $100 if you choose a no-lock-in contract. If you choose a 6 to 12-month contract, there are usually no set-up fees.

Connect now by calling 1300 786 045.

If you want to upgrade your plan, you can usually do this at any time. Simply give us a call and we can help you find the best broadband plan for you.

If you want to change providers or downgrade, you will need to look at the terms of your current plan. There might be exit fees payable if you are on a fixed-term contract.

We advise checking with your service provider to see if these items will work. Many of these devices that are normally powered through phone lines can be run through the NBN.

Moving broadband can be as simple as a call to your provider. In case your existing provider is unable to help, simply give us a call to find a new internet plan.

Connect now by calling 1300 786 045 for our free NBN Moving House service.

Talk to one of our experts about 5G home internet to access high speeds in your home. You can read more here: 5G vs NBN: cheap, accessible and reliable.

NBN plans come in different speed tiers:

• NBN 12 (Basic): Up to 12 Mbps, suitable for light browsing.
• NBN 25 (Standard): Up to 25 Mbps, ideal for small households.
• NBN 50 (Standard Plus): Up to 50 Mbps, good for streaming and gaming.
• NBN 100 (Fast): Up to 100 Mbps, great for large households.
• NBN 250 & NBN 1000 (Superfast/Ultrafast): Available in select areas with Fibre-to-the-Premises (FTTP) or Hybrid Fibre Coaxial (HFC).

The best NBN connection depends on what’s available at your address. Fibre-to-the-Premises (FTTP) and Hybrid Fibre Coaxial (HFC) offer the fastest and most reliable speeds. Fibre-to-the-Node (FTTN), Fibre-to-the-Curb (FTTC), and Fixed Wireless can be slower due to reliance on older infrastructure. Satellite NBN is designed for rural and remote areas.

The cost depends on the provider and speed tier. Plans typically start at around $50 per month for basic speeds and go up to $130 or more for premium high-speed plans.

Yes. NBN offers faster speeds, lower latency, and better reliability than ADSL and ADSL2+, which use outdated copper wiring.

It depends on your connection type. Some NBN plans require an NBN-compatible modem, while others use an NBN-supplied device. Many providers include a modem with their plans.

Slow speeds can be caused by network congestion, Wi-Fi interference, or your connection type. Try restarting your modem, checking for outages, or upgrading to a higher-speed plan. If issues persist, contact your provider.

Yes. Renters can sign up for an NBN plan like any homeowner. If installation requires new equipment, permission from the landlord may be needed.

In some cases, yes. 5G can provide faster speeds and lower latency than NBN, especially in areas with strong coverage. However, 5G availability is still expanding, whereas NBN is widely accessible.

If you are moving to a new home, check if NBN is available at the new address. You may need to transfer your plan or sign up for a new one. Some providers offer relocation services to make the process easier.

Most NBN providers offer no-lock-in contracts, allowing you to cancel anytime. However, if you are on a contract, cancellation fees may apply.

Looking for the best NBN plan? Compare providers and get connected today.

No, the NBN box stays where it was originally installed. It is registered to that address and will not work anywhere else. NBN Co owns the equipment, so it cannot be removed, sold, or used at a different location. However, you should take your router, modem, and cables with you when moving.

For most homes, installation is free. However, if the property has never had an internet connection before, a $300 New Development Charge applies.

If your new home already has an NBN connection, your service can be transferred within 1 to 3 business days. If a technician is required to complete the setup, the process may take longer.