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When you move to a new house or business premise, the wait for the internet to be set up can seem endless and extremely stressful! That’s where we come in – Move-In Connect can help you find  your perfect new house NBN connection from the great range of plans on offer from our providers and get you set up in one hassle-free phone call.

We can save you time and effort, and the best part is, it’s free. Plus, our team can help you with other moving essentials such as connecting electricity, gas, Pay TV from Foxtel, movers and cleaners.

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Enter the postcode of the suburb you are moving to.

2. Choose Your Plan

Choose which utilities you would like to move.

4. Move House, Headache Free!

Sit back, relax and let us take care of the moving process.

Our Moving Services

We offer a wide range of options for moving utilities services that make moving into your new property as convenient as possible. Connect electricity, gas, internet, connect NBN, 5G, mobile phone, insurance, Pay TV, solar, truck hire and after-lease cleaning services.

Important Information ABOUT YOUR INTERNET

The following is some important information about using our internet moving service for connecting NBN to new house:

  • Please use the address checker to make sure the NBN is available in your area. There are still some remote and hard to access areas that are not fully covered.
  • If your internet isn’t up and running by the specified time, please contact your Broadband Provider for an update on your installation.
  • Ensure that you have taken out the right internet deal for your budget and lifestyle requirements. Compare installation costs and other internet plans before making a final decision.
  • In the event of an internet outage in your area, your internet provider must be informed. They need to look into this, not us.
  • You must provide us with all the correct details including your street address and move-in date. Failure to do so will result in delays and issues with connecting NBN to new house.
  • Ensure you have taken care of any outstanding bills as failure to do so could result in your internet service request being denied.

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Below are some common questions about arranging a new house NBN connection, including using our free NBN moving house service to find you a great deal from one of our preferred internet providers.

The process of connecting broadband depends on a couple of factors. If your new home has an existing service, then it’s as simple as signing up for a plan and arranging an activation date. Alternatively, you can ask your internet provider if they can arrange to move your current plan to your new home.

If your new home has never been connected before, you will also need to arrange for a technician to visit your home. This involves placing a utility box on the outside of your home and a modem box inside your home.

If you are moving into a rental property, you will need to arrange the installation with your real estate agent or landlord.

We have carefully selected some of Australia’s leading internet providers to make sure the NBN new connections we offer include great value and top quality service. 

Our providers for NBN connection New House are:

The New Development Fee (NDF) is a $300 fee charged by NBN Co to connect NBN to new houses, including at a premise identified as being within the site boundary of a new development and premises in an established area where a developer has increased the number of dwellings on the same plot of land.

Your telecom provider will pass on this fee to you in your initial set-up fees.

If you are moving into a home with an existing service, then you will not be charged the NDF or any connection costs.

When connecting NBN to new house, the technology available depends on the NBN technology in your area. This was determined as part of the government’s rollout. There are three common connection types:

  • NBN new connections – Fibre-to-the-node FTTN: uses high-speed fibre optic cables to a node in the suburb or street. Copper cables are then used to deliver the internet from the node to the home.
  • NBN new connections – Fibre-to-the-curb FTTC: uses high-speed fibre optic cables to the node, and then also from the node to the curbside outside your house. Copper cables are used to access your home from the curb.
  • NBN new connections – Fibre-to-the-premises FTTP: uses high-speed fibre optic cables all the way to your house.

FTTP is considered the fastest way to connect to the NBN because speed is lost in the copper cables.

Other types of technology available to connect NBN to new house in some areas are:

  • Fibre to the building FTTB
  • Hybrid Fibre Coaxial – HFC connections
  • Fixed wireless
  • Satellite transmission towers

It is not possible to choose if your NBN new connections technology is FTTN connections, FTTC or FTTP, this was decided by the government’s roll-out plan. Talk to one of our experts about the FTTP upgrade service to see if your home is eligible to get faster NBN when moving house.

Talk to one of our experts about the FTTP upgrade service to see if your home is eligible.

You can use the address checker to see which type is available in your area. In major towns and cities, expect to transition your existing NBN powered plan to a new plan based on NBN fibre to the curb FTTC or NBN fibre to the building FTTB. In regional suburban and regional towns expect to transition your existing NBN powered plan to a new plan based on NBN fibre to the node FTTN.

When moving NBN boxes, the location will impact the strength of your signal, so you should take care to choose an appropriate location. 

The recommended position is centrally located, between one and one and a half metres off the ground and in a well-ventilated, easily accessible place where it will be protected from knocks. 

If you are in a large home or a two-storey house, you might need a Wi-Fi extender to get a good signal in areas furthest from the box.

If you are renovating or trying to improve your signal, then moving NBN boxes is possible, but should be done with care. You will need to contact your internet provider who can arrange for a technician to come to your home.

If the request is not related to a fault in the service, there may be a fee payable for moving NBN boxes.

Because there is time and money involved in moving NBN boxes, it’s important to carefully consider where you want to move them too. The outdoor utility box needs to have easy access and be safe from damage, while the indoor connection box should be in a central location to provide a strong signal throughout your house. 

For more information about moving NBN boxes to optimise your signal, read here: Optimise NBN Connection New House.

No. You will need a technician to complete the installation if you are setting up an NBN new connections. If you are just switching providers, then you will be able to set up your modem yourself. You can call your internet provider to configure your old modem. 

The type of technology will impact the process of getting set up, as well as if there is existing equipment in the home. If it is a new service, you may need to order new NBN boxes (connection and utility) and a technician may need access to your house. Your provider will advise you of this before the appointment.

For most retailers, you will be able to reschedule your appointment with 3 working days’ notice. If you need to reschedule within 3 days, you could be charged a fee.

If your new house NBN connection is a brand new service to a property that has never been connected before, then you will need to order new NBN boxes as part of the installation process.

When you use Move-In Connect’s NBN Moving House service, we will work with your chosen retailer to arrange the installation process for you, including all the arrangements to order new NBN boxes and book a technician to install them. Connect now by calling 1300 786 045.

If you are getting a brand new service, you will need to order new NBN boxes (connection and utility), which have to be installed by a qualified technician. There is no cost for this service as long as your new property is NBN-ready. If you are moving to a new development that is not NBN-ready, you might have to pay a $300 New Development Fee (see above).

If you are moving broadband to a new provider and plan, you might need a new modem with high-speed capabilities. If it’s possible to use your current modem, this is a great way to save money.

You will need to check with your new provider to find out if you can keep your current modem. You can check on their FAQs page or give them a call with the make and model number of your modem.

Most plans include unlimited data, however, if you are a light internet user, you might save money by choosing a capped data limit.

To estimate how much data you need, use the list of common internet activities below:

  • Watching movies and shows – approx 1GB per hour (up to 7 GB per hour for 4K)
  • Listening to music – approx 120 MB per hour
  • Downloading work files – up to 20 GB per file download
  • Browsing social media – approx 180 MB per hour
  • Voice and video calls – approx 36 MB per hour

On average, with an a new house NBN connection, you will be able to access typical evening speeds of 50Mbs. However, the speed you can access depends on several factors, including the technology type available to connect NBN to new house, the strength of your WiFi signal, congestion in the network and the plan you have chosen.

The slowest speed tier for a new NBN connection  is NBN 12 plans and the fastest is NBN 100 plans. Read more about internet speed and how to find the right plan here.

If you experience consistently slower speeds, you should contact your internet service provider to report a fault with the NBN connection new house.

You can check your internet speed quickly and easily through a number of broadband speed test websites to check that your speed matches the speed tiers you signed up for.

Click here for more information about the speed of your connections, how to run an internet speed test and how you can improve your internet speed.

You can use unlimited devices via a WiFi modem. If you need to use an ethernet cable, there is one active data port available.

Depending on the speed tier and your NBN new connections technology type, you may notice your speed slow down as more devices join the network.

If you experience slow speeds when using multiple devices, your modem may not be capable of dealing with the high load, or some devices may be too far away from the modem to receive a good signal.

There is a range of plans available, depending on the area you live in and the provider you choose. Talk to one of our experts to find a plan or bundle that is just right for your home. 

As a guide, to connect NBN to new house, your plan will be between $50 – $100, depending on the speed you choose. There may be a set-up fee of around $100 if you choose a no-lock-in contract. If you choose a 6 to 12-month contract, there are usually no set-up fees.

Connect now by calling 1300 786 045.

If you want to upgrade your plan, you can usually do this at any time. Simply give us a call and we can help you find the best broadband plan for you.

If you want to change providers or downgrade, you will need to look at the terms of your current plan. There might be exit fees payable if you are on a fixed-term contract.

We advise checking with your service provider to see if these items will work. Many of these devices that are normally powered through phone lines can be run through the NBN.

Moving broadband can be as simple as a call to your provider. In case your existing provider is unable to help, simply give us a call to find a new internet plan.

Connect now by calling 1300 786 045 for our free NBN Moving House service.

Talk to one of our experts about 5G home internet to access high speeds in your home. You can read more here: 5G vs NBN: cheap, accessible and reliable.



Call Us On 1300 786 045

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