The following is some important information about using our internet moving service for connecting NBN to new house:
- Please use the address checker to make sure the NBN is available in your area. There are still some remote and hard to access areas that are not fully covered.
- If your internet isn’t up and running by the specified time, please contact your Broadband Provider for an update on your installation.
- Ensure that you have taken out the right internet deal for your budget and lifestyle requirements. Compare installation costs and other internet plans before making a final decision.
- In the event of an internet outage in your area, your internet provider must be informed. They need to look into this, not us.
- You must provide us with all the correct details including your street address and move-in date. Failure to do so will result in delays and issues with connecting NBN to new house.
- Ensure you have taken care of any outstanding bills as failure to do so could result in your internet service request being denied.
If your property has never been connected before, there are a few additional things to be aware of to make sure the process of connecting NBN to new house is smooth and stress-free.
- After you sign up with your new retailer, they will order new NBN boxes and arrange for a technician to visit your home for the new NBN connection box installation. You cannot self-install – a qualified technician is required to complete the installation.
- Before the appointment, you should prepare by making sure someone will be home and contacting your landlord for permission if necessary.
- You will need to decide where you would like the boxes to be placed. The technician can help you with this if necessary. There are two boxes – the NBN utility box on the outside of your home and the modem box inside your home.
- It is recommended that the box is in a central location, between 1 and 1.5 metres off the ground and away from large electronic devices including televisions and speakers. It should also be somewhere with easy access, good ventilation and protection from knocks or accidents.
- If you cannot find a central location for the box, or if you live in a larger two-storey home, you might need a Wi-Fi extender to ensure you have strong coverage in the areas furthest away from the box.
- Your new retailer will also provide a modem with appropriate capabilities. This is sometimes included free of charge as part of your plan, or there may be an additional cost. If you have an existing modem, talk to your retailer or look at their Frequently Asked Questions to see if it is suitable for your new plan.
- If you do not choose to receive a new modem and your current modem does not have the right capabilities for your new plan, you will experience delays while you wait for a new modem to be dispatched.