When you move, setting up utilities like electricity, gas and internet is important. Both Origin Energy and EnergyAustralia make it easy, but they have different features and benefits. Here’s what you need to know about each.
Setting up Utilities with Origin Energy
How It Works
Origin Energy offers flexible options for new and existing customers:
- Choose a Plan: Browse energy and gas plans online. You can also add an internet bundle and save $10 a month on your internet bill.
- Book Your Connection: Enter your new address and move-in date. Origin will guarantee next business day electricity connections if booked by 1pm on a weekday.
- Track Your Setup: Get updates via email or SMS. You can also track your setup through the Origin app or website.
Existing Customers
- Update your address through the app or website.
- Disconnect services at your old home and confirm connections for your new one.
Extras
- Origin offers extra help for apartments, hot water and unmetered appliances.
- If they don’t meet their connection guarantee, you could get up to $400 per day in credit.
Costs
- Connection fees: $12–$86, added to your first bill.
- Disconnection fees: $8–$66, included in your final bill.
Moving with EnergyAustralia
How It Works
EnergyAustralia also makes it easy:
- Choose a Plan: Compare and sign up for energy and gas plans online in 5 minutes.
- Move In: Enter your move in and move out dates through their website or app.
- Power Guarantee: EnergyAustralia will have electricity ready on your move in day. If not, they will credit your account with $100.
Existing Customers
- Disconnect old services and connect new in one step.
Costs
- Reconnection fees vary by distributor and are added to your bill.
Who to Choose?
Origin Energy
- Best for internet bundles: Save $10/month on internet when you bundle with energy services.
- Connection guarantees: Higher compensation ($400/day) if delayed.
- Apartment services: Extra help for embedded utilities like hot water.
EnergyAustralia
- Fast and easy: Designed for online setup in minutes.
- Power on moving day: $100 credit if connection is delayed.
- No fuss: Customers love it.
Customer Support
Both Origin Energy and EnergyAustralia offer customer support during the moving process but in different ways. Here’s how they compare:
Origin Energy
- Support Channels: You can contact Origin through their website, app or by phone.
- Proactive Updates: Origin will send you updates via email or SMS to keep you informed of your service setup.
- Dedicated App Features: You can update your address, disconnect and track your service in one place through the Origin app.
EnergyAustralia
- Support Channels: EnergyAustralia also offers online, app and phone support during your move.
- Simplicity Focus: EnergyAustralia’s process is quick and simple online, so you don’t need to call as much.
- Customer Feedback: Customers often say they can complete the move online without needing extra help.
Which one is better?
If you want multiple support channels or want to be updated frequently on your service, Origin Energy might be the way to go. If you want a faster, more self-serve experience with less assistance, EnergyAustralia could be the way. Both are good, it’s up to you.
Key Differences
| Feature | Origin Energy | EnergyAustralia |
| Internet Bundling | Yes, $10 discount on monthly internet bill. | No internet options available. |
| Connection Guarantee | $400/day credit for delays (electricity). | $100 credit for missed connection dates. |
| Ease of Use | Step-by-step app/online management. | Entirely online; praised for simplicity. |
| Customer Feedback | Reliable but less emphasis on user feedback. | Strong customer testimonials. |
Move-In Connect: Helping You Move
Move-In Connect is a service that helps you set up electricity, gas, and internet when you move. Instead of calling each provider, Move-In Connect lets you handle everything in one place.
How Does Move-In Connect Work?
Compare Plans
Move-In Connect shows plans from providers like Origin Energy and EnergyAustralia. You can choose the plan that fits your needs and budget.
Schedule Connections
Move-In Connect arranges for your utilities to be ready by your move-in date.
Save Money
The service helps you find discounts and bundled deals to reduce your bills.
Track Progress
You can check the status of your utility setup through the Move-In Connect dashboard.
Get Support
If you have questions, Move-In Connect team can assist you.
Move-In Connect simplifies moving by managing your utility setup so you can focus on your new home.
