Your clients pay for a service that removes friction from buying. Leaving them to sort out power, gas and internet is the one loose end in an otherwise complete engagement.
This page covers how the buyers agent referral program works, what it earns, how it handles remote purchases and how disclosure fits your independence.
20+ retailers and providers compared for every client you refer
The buyers agent referral program starts once a purchase is unconditional: you hand over the connection in your closing pack, and we arrange every service, even remotely.
An unconditional purchase gives enough lead time for gas, which is slower than electricity, and for any access arrangements the property needs. We contact the client, compare the panel for the new address and have electricity and gas arranged together for settlement, so the engagement finishes complete rather than almost complete for the people who hired you to find their home.
It becomes part of the buyers agent client handover, alongside the keys, the settlement details and the contacts you already pass on.
A material share of buyer's agent clients buy interstate or without ever inspecting the property. They cannot attend a connection appointment or easily work out who their distributor is, which is where the handover is worth the most.
You earn an agreed commission on each service that connects for a client you refer, paid monthly per completed connection, alongside your fee.
A utility connection service for buyers agents pays on connections that complete, not on referrals made. Client numbers are small, but each client usually connects several services, so per-client value is higher than the referral count suggests.
Your client is never charged, which keeps the arrangement separate from the fee they pay you. They pay only their chosen retailer's advertised rates, and every retailer on the panel remains subject to consumer protections overseen by the Australian Energy Regulator (checked September 2026).
Commission is itemised per client each month, so it sits cleanly beside your own fee records for each engagement. The same commission basis applies across every partner type in the full partner program, whether you settle a few purchases a month or run a national buying team with clients buying in every state and territory.
The estimator at the top of this page treats each settled purchase as one move, assumes a conservative share connect, and applies two services at an indicative rate. Your real schedule comes in writing.
| What triggers payment | What does not | When it is paid |
|---|---|---|
| A connection that completes and stays active through the qualifying period | A referral that does not convert | Monthly with a statement per client |
| Each service connected (electricity, gas, internet) | A client who declines | Monthly |
| Both residential and commercial where applicable | A duplicate or test referral | Monthly |
Services we offer your clients
Finishing the engagement properly matters more to a buyer's agent than the commission, because the handover is what clients remember and recommend.
Buyers agent additional services work best when they complete what the client already paid for, rather than adding something new to sell.
Connections are the last practical step between an unconditional contract and a client who can actually live in the home, and most engagements stop just short of it.
The engagement finishes complete rather than almost complete, and the client does not have to start a new round of calls the moment you hand over.
Settlement is rarely the end of the client's list, especially when they are moving from another state. Pointing them to a plain guide on what still needs organising after settlement rounds out your handover and shows the same care that secured them the right property at the right price in the first place.
More than 20 retailers are compared, which matters to a client who hired you precisely because you are independent. Explaining how the connection service works takes one sentence in your closing pack, and the client can see for themselves that no single retailer is being pushed at them.
Buyers agent partner program commission is paid monthly on every service that connects. Volumes are low, but each client connects several services, so the value per settlement adds up.
Clients who cannot be on site are routine for us. Utility connections for buyers agent clients are arranged by phone, including identity checks and any access the property needs.
For a client relocating from another state, the practical question is whether the power will be on when they arrive. Where the property has a smart meter, retailers can often connect electricity remotely without a technician visit, and where it does not, we arrange access so the client never needs to be there in person.
An independent connection service compares more than 20 retailers for each purchase, which is consistent with the independent advice your clients hired you for.
Some connection services are owned by an energy retailer, and state that plainly in their own disclaimers. Before your name goes on a recommendation, ask who owns the service, then see how the connection services compare on ownership, panel size, commission terms and whether the old address is disconnected in the same call to the client.
Independence is the core of a buyer's agent's value, so the connection has to meet the same test. Clients can check any recommendation against Energy Made Easy, the government comparison site run by the Australian Energy Regulator (checked September 2026).
| Feature | Independent | Retailer-owned |
|---|---|---|
| Compares across retailers | 20+ on the panel | Check their disclaimer |
| Owned by an energy retailer | No | Sometimes |
| Commission schedule in writing | Before you sign | Usually on request |
| Exclusivity required | None | Varies by agreement |
| Old address disconnected | Yes | Often not included |
Describes retailer-owned service models generally, not any single provider.
Is your current service owned by an energy retailer?
How many retailers does it compare per address?
Is the commission schedule in writing before you sign?
The same model across partner types
Most purchasers finance through a broker who is working to the same unconditional date and settlement timeline as you are. See how this works for mortgage brokers, so the broker's message and your closing pack point the client to one independent connection service instead of two separate ones.
The conveyancer often sends a pre-settlement checklist in the same fortnight you are finalising the purchase for a remote client. Read how this works for conveyancers to agree who raises connections, so a client buying from another state is not chased twice about the same task.
On the other side of the deal, the selling agency may also offer the purchaser a connection service at exchange. Checking how this works for real estate agencies helps you explain to your client why an independent comparison is worth choosing, even when another offer arrives in the same week.
A commission arrangement generally has to be disclosed to your client under state agent conduct rules, and the exact requirement varies by state.
The arrangement in writing with the commission schedule, plus disclosure wording for your client agreement.
Advise you on your obligations. This is general information, not legal advice.
Buyer's agents are licensed agents in most states and are engaged for independent advice, so be explicit that a commission arrangement exists and that the client is free to use any provider. In NSW, intermediaries who receive a commission or referral fee must take reasonable steps to make the consumer aware of it before acting, as NSW Fair Trading explains (checked September 2026).
Other states apply their own agent conduct rules, so confirm your obligations with your licensee. Presented as part of your buyers agent service offering and disclosed plainly in the client agreement, the arrangement sits alongside your fee without conflict.
This is general information, not legal advice.
We may receive a commission if you choose to connect your utilities through our referral partner. You are free to use any provider.Example disclosure line for your client agreement
Remote buyers often ask when they should start, because they cannot see the property or meet a technician. A short explanation of connection timing before settlement answers that clearly, and it can go in your closing pack so the client books early and arrives to a home that is ready.
We call back within one business day. Nothing to sign to have that conversation.
Your clients will need their utilities connected whether or not you raise it. Add one line to the closing pack and the call, the comparison and the booking are handled, with commission on each connection. Start with a single referral to Move-In Connect and see how it runs.
