By the time someone books a truck, they have committed to a date and an address. Those are the two details every utility connection needs, and they are already in your booking system.
This page covers how the removalist referral program works, what it earns per job, the admin it adds (none) and why it helps your reviews.
20+ retailers and providers compared for every client you refer
The removalist referral program adds one question to your booking: if the customer says yes, we connect their power, gas and internet for the move date.
Removalists book weeks ahead, which is the ideal lead time for a connection and earlier than almost any other partner hears about a move. With the destination and date already confirmed, one question at booking is enough for us to get the power on for the move date, and to line up gas and internet so the customer walks into a working home on the day the truck arrives.
The question can sit in three places: a line on the phone script, a tick box on the online booking form, or a link in the confirmation email. Whichever you choose, the booking itself does not change.
Removalists capture the move date at booking, which no other partner does. That makes your referral the most operationally useful one we receive, and it sits with your other moving quote add ons without changing the price.
Your business earns an agreed commission on each service that connects for a customer you refer, paid monthly per completed connection.
A utility connection service for removalists pays on connections that complete, not on referrals made. The estimator works per move booked, so you can see removalist revenue per job without guessing.
Your customer is never charged. The connection costs them nothing beyond the advertised rates of the retailer they pick, and every retailer on the panel remains subject to the consumer protections overseen by the Australian Energy Regulator (checked September 2026).
Commission is itemised per customer every month, so there is no invoicing and nothing to chase at the end of a busy season. The same commission basis applies across every partner type in the full partner program, whether you run one truck or a fleet across several states, and whether you refer a handful of jobs or every booking.
The estimator at the top of this page treats each booking as one customer move, assumes a conservative share connect, and applies two services at an indicative rate. Your real schedule comes in writing.
| What triggers payment | What does not | When it is paid |
|---|---|---|
| A connection that completes and stays active through the qualifying period | A referral that does not convert | Monthly with a statement per client |
| Each service connected (electricity, gas, internet) | A client who declines | Monthly |
| Both residential and commercial where applicable | A duplicate or test referral | Monthly |
Services we offer your clients
Protecting the customer's move-in day matters as much to a removalist as the commission, because that day is what ends up in the review.
Most add-ons need labour, packing materials or time on site. This one needs none of them, which is why it works as extra revenue for removalists without touching the job itself.
It also changes what the customer remembers. A crew that arrives to a house with no power has a harder day, and the customer tends to blame the whole move rather than the retailer.
One question at booking. No forms, no follow-up and no chasing, because the removalist partner program hands everything after the yes to our team.
Late bookings still work. Where a customer books a move for later the same week, we check the state cut-off and arrange same-day connection where it is possible, telling the customer plainly about any retailer fee before anything is booked, so there are no surprises for them or for your crew.
Arriving to a house with the power on is the difference between a good move and a bad review. Utility connections for moving companies protect the part of the day your crew cannot control.
Customers now expect the wifi to work as soon as the boxes are down, especially when they work from home. Booking ahead of the technician window means internet live on arrival wherever the address is ready for it, instead of a week of hotspots and a frustrated customer writing a review.
It is revenue with no delivery cost, no vehicle time and no extra staff, earned on bookings you have already won.
The value per job grows when a customer connects more than one service, which most do. When a home has both, the customer gets power and gas in one call, and each connected service adds to the commission on that booking without adding a single minute to the job itself.
A monthly summary shows which referrals connected, which were uncontactable and which declined. Multi-depot operators can see results per depot or per booking channel.
An independent connection service compares more than 20 retailers for each destination address, rather than handing your customers to one retailer's sales team.
Some connection services offered to moving companies are owned by an energy retailer, and say so in their disclaimers. Ask who owns the service your business refers to today, then look at how the connection services compare on ownership, panel size, commission terms and whether the old address is disconnected in the same call to the customer.
Removalist value added services only help your reputation if the customer trusts them. Customers can test any recommendation against Energy Made Easy, the government comparison site run by the Australian Energy Regulator (checked September 2026).
| Feature | Independent | Retailer-owned |
|---|---|---|
| Compares across retailers | 20+ on the panel | Check their disclaimer |
| Owned by an energy retailer | No | Sometimes |
| Commission schedule in writing | Before you sign | Usually on request |
| Exclusivity required | None | Varies by agreement |
| Old address disconnected | Yes | Often not included |
Describes retailer-owned service models generally, not any single provider.
Is your current service owned by an energy retailer?
How many retailers does it compare per address?
Is the commission schedule in writing before you sign?
The same model across partner types
Many moves pass through a storage unit on the way, and the storage operator often hears about the move at the same time you do. Read how this works for self-storage operators, so a customer moving via storage is referred once and connected for the date they actually arrive at the new address.
Tenants often book their removalist in the same week their lease is signed, so a property manager may already be arranging connections. It is worth seeing how this works for property managers, because the earliest referral leads and the tenant receives one call about their connections rather than two separate ones in the same week.
Agents and removalists often share exactly the same customers in the same busy fortnight, especially around settlement day and lease starts. See how this works for real estate agencies, so the agent's welcome pack and your booking confirmation point the customer to one independent service instead of competing offers.
Customers moving house are juggling far more than their utilities, and a good removalist often gets asked about the rest. When that happens, a plain checklist of what a customer has to organise when moving can go in the same confirmation email, which keeps your team helpful without adding any extra calls to the office.
We call back within one business day. Nothing to sign to have that conversation.
Every booking you take already holds the move date. Add one question and the call, the comparison and the booking are handled, with commission on each connection. Start with a single referral to Move-In Connect and see how it runs.
