Self storage referral program

Nobody rents a unit unless something is moving.

The self storage referral program adds one line to your sign-up form: customers who tick it get their power, gas and internet connected for the move.

This page covers what it earns per sign-up, how it works at the counter and online, and the single line that covers you.

Become a partner How it works

200,000+Australians connected since 2017

20+Retailers compared per address

2 daysTo go live as a partner

Reported per siteSee which locations convert $0 to your customerRetailers fund it

Written by [Author name], [Role] · Reviewed by [Reviewer name] · Updated 16 September 2026

20+ retailers and providers compared for every customer you refer

Why storage is early

A storage sign-up is an early move signal

Step 1Sale or lease is arrangedThe move is decided
You are hereStep 2A storage unit is bookedOften weeks before the move
Step 3Removalist bookedCloser to the date
Step 4The keys change handsAt the new address
Step 5Power, gas and internet neededOn move-in day

Storage is rarely rented for its own sake. A new unit usually means a sale has settled, a lease is ending or a renovation has started, and storage sign-ups typically come weeks before the move itself, earlier than most businesses in the chain see it.

Every one of those customers will need connections at the other end, and at the moment nobody is paid for spotting that. Referring changes one thing: a tick box or QR code at sign-up passes the move to a specialist, and your site earns on each connection without any change to how units are rented.

Two sign-up paths, the same one line

Many operators now take more sign-ups online than at the counter. The same question sits in both places, and the online stream needs no staff involvement at all.

A QR code on the counter and the unit agreement
A tick box on the online booking form
A link in the sign-up confirmation email
Reporting per site for multi-site operators

Estimated annual statement

What your sites would have earned

Your business earns an agreed commission on each service that connects for a customer you refer, paid monthly and reported per site.

A utility connection service for self storage pays on connections that complete, not on tick boxes. The estimator works per sign-up and per site, and it only counts the customers likely to be mid-move.

Your customer is never charged. Signing up costs them nothing, they pay their chosen retailer's advertised rates, and every retailer on the panel works under consumer protections overseen by the Australian Energy Regulator (checked September 2026).

Commission is itemised per customer and per site each month, with nothing to invoice and nothing to chase.

How the commission is paid

Confirmed in writing before you sign

The estimator at the top of this page discounts sign-ups to those likely to be mid-move, assumes a conservative share connect and applies two services at an indicative rate. Your real schedule comes in writing.

When commission is and is not paid
What triggers payment	What does not	When it is paid
A connection that completes and stays active through the qualifying period	A referral that does not convert	Monthly with a statement per client
Each service connected (electricity, gas, internet)	A client who declines	Monthly
Both residential and commercial where applicable	A duplicate or test referral	Monthly

Open the estimator

Services we offer your clients

ElectricityFor move-in day GasBooked with lead time Broadband and NBNBefore the technician Mobile and 5GHome wireless options

RemovalistsBooked for moving day

CleaningBond and move-in cleans

Where it fits

Counter and online, same one line

Adding the question at sign-up takes one job off a customer in the middle of a move, which matters as much to your site as the commission.

A self storage partner program has to work without training or extra staff time. Here it is the same single question whether the customer is standing at your counter or booking a unit online at midnight.

At the counter

The sign-up moment

When a customer signs a unit agreement, the move is usually a few weeks out and the new address is already known. A QR code on the counter or a line on the agreement lets us call them, compare the panel and connect the customer's power for the day they arrive, with gas and internet booked alongside it where they need them at the new address.

Your team does not need to explain anything beyond the question itself.

Customer takes a unit
We call and compare
Commission monthly

Online sign-ups

No counter conversation

Online bookings are a growing share of sign-ups, and they need nobody to remember anything.

The link sits in the confirmation email the customer already receives, so the referral arrives the moment they book. We then arrange power and gas together for the new address, and the online stream runs across every site without a single member of staff being involved in any of it.

Books a unit online
Link in confirmation
Reported per site

The question worth asking

Who owns the connection service you use now?

An independent connection service compares more than 20 retailers for every customer address, rather than being owned by, or selling for, a single energy retailer.

Some connection services are owned by an energy retailer and say so plainly in their own disclaimers. Before your sites promote one to customers, ask who owns it, then see how the connection services compare on ownership, panel size, commission terms and whether the old address is disconnected in the same call to the customer.

Storage facility revenue per customer only grows if customers trust what you put in front of them. They can test any recommendation against Energy Made Easy, the government comparison site run by the Australian Energy Regulator (checked September 2026).

Independent connection service compared with retailer-owned service models
Feature	Independent	Retailer-owned
Compares across retailers	20+ on the panel	Check their disclaimer
Owned by an energy retailer	No	Sometimes
Commission schedule in writing	Before you sign	Usually on request
Exclusivity required	None	Varies by agreement
Old address disconnected	Yes	Often not included

Describes retailer-owned service models generally, not any single provider.

Is your current service owned by an energy retailer?

How many retailers does it compare per address?

Is the commission schedule in writing before you sign?

Partner types

The same model across partner types

Removalists

Many storage customers book a removalist for the same move, sometimes on the same day they take a unit. Read how this works for removalists, so a customer moving through storage is referred once and connected for the date they actually arrive at the new address.

Property managers

Tenants between leases are one of the most common storage customers, especially when a new tenancy starts a few weeks after the old one ends. See how this works for property managers, because the incoming tenancy may already be referred and the customer should only ever receive one call about their connections.

Real estate agencies

Sellers often put belongings into storage while a property is being marketed or while they wait for their settlement date. Checking how this works for real estate agencies helps you see where the agent's referral and yours overlap, so your customer hears one consistent, independent offer rather than several.

What changes

Better for you. Better for your client.

Referring adds revenue per sign-up for your sites and takes one job off a customer who is already in the middle of a move.

Storage is a commodity, and most operators compete on price and location. Being useful beyond the unit is one of the few ways to stand apart without discounting.

The offer is simple to explain at the counter or online because it costs the customer nothing at all. Pointing them to our free connection service adds a genuine benefit to the sign-up, gives your team something helpful to say and never changes the price of the unit.

For your business

Revenue per sign-up

Self storage ancillary revenue that sits on top of unit rental, at no delivery cost and with no process change. It is reported per site, so you can see which locations are actually offering it.

No change to unit pricing or agreements
Reporting per site and per channel
Nothing to invoice or chase

For your customer

One less thing mid-move

Utility connections for storage customers are booked for whenever they land, which suits staged moves where the unit bridges two addresses.

Some customers leave storage and move in on the same day, often at short notice once a settlement date firms up. Where that happens before the state cut-off, we can often arrange a same-day connection, and explain any retailer fee up front so the customer knows exactly what to expect on moving day at the new address.

A storage customer is rarely thinking only about the unit, the lock or the monthly rate. Sharing a plain guide to what a customer mid-move is dealing with in the confirmation email makes your site the helpful one, at a moment when most businesses in the chain are only asking the customer for something.

Before you say yes

The one line that covers you

A single disclosure line on the sign-up form and confirmation email tells customers you receive a commission, and that is usually all it takes.

What we provide

The line itself, written for your sign-up form and confirmation email, plus the arrangement in writing if you want it on file.

What it is not

A compliance project. Self-storage is not licensed the way real estate or credit is.

A single line on the sign-up form covers you

The obligation here is essentially Australian Consumer Law: do not mislead a customer about why you are recommending something. Telling them plainly that your business receives a commission, and that they are free to use anyone, meets that standard.

Put the line where the storage customer move in paperwork already sits, so it is seen before they tick the box. This is general information, not legal advice.

We can arrange your utility connections for your move. We receive a commission if you connect through our partner, and you are free to use any provider.The one line for your sign-up form and confirmation email

Who is behind this

The people and sources behind this page

Written and reviewed

[Author name][Role], [X] years arranging connections

[Reviewer name][Role], reviewed 16 September 2026

The operation

Based in: Level 2, 134 Flinders Street, Melbourne
Connecting since: 2017, over 200,000 Australians
Panel includes: EnergyAustralia, ActewAGL, Momentum Energy, Powershop, Shell Energy, Blue NRG, Dodo, OVO Energy and more
ABN: 66 168 166 667

Sources on this page

Questions

What self-storage operators ask us

Most operators want the number and the process. The estimator above covers the number, and the answers here cover the process in short form.

Still have a question?Talk to the partner team, Monday to Friday, 9am to 8pm AEST.1300 362 580

How do self storage facilities earn extra revenue?

Add one line to the sign-up form asking whether the customer wants their utilities connected. Commission is paid on every connection that completes.

Do storage customers need utility connections?

A large share do. Storage is rarely rented for its own sake - it usually means a move is underway, which means an address change and a connection.

Does it work for online sign-ups?

Yes. The same question can sit on the online form as at the counter, and referrals arrive the same way.

Does this add work at the counter?

One question and a tick box. The customer's details come through to us and your team is not involved after that.

Does it work across multiple sites?

Yes. Multi-site operators receive reporting per site so you can see which locations are converting.

Become a partner

Tell us about your sites

We call back within one business day. Nothing to sign to have that conversation.

We call you backTo understand your sites and sign-up channels
You get it in writingCommission schedule and your disclosure line
You start referringUsually within two business days

The move is already happening

Every unit you rent is a move in progress. Add one line to the sign-up and the call, the comparison and the booking are handled, with commission on each connection. Start with a single site through Move-In Connect and see how it runs.

Become a partner 1300 362 580