Review of 1st Energy: The Right Choice for Your Home?
1st Energy Tasmania
A Closer Look at 1st Energy Australia
1st Energy Australia has been serving customers since 2014, offering electricity to approximately 40,000 customers across New South Wales, Victoria, Queensland, Tasmania and South Australia. In Victoria, their services also include gas. In addition, 1st Energy provides NBN plans to deliver high-speed internet access throughout Australia.
Their commitment to open and transparent pricing, along with exceptional customer service, sets them apart from the competition. They offer a range of 1st Super Saver plans, which feature discounted rates and bonuses such as pay-on-time discounts. They are also the first Australian energy retailer to accept cryptocurrency payments, embracing forward-thinking solutions.
Who owns 1st Energy?
1st Energy Australia is a privately owned company, and its leadership team has been integral to its growth. Executive Director, Adam Landry, founded the company in 2014, bringing with him 20 years of experience in the energy industry, including roles at EnergyAustralia and European giant EON. Managing Director, Liam Foden, joined 1st Energy in April 2015, with prior experience at EnergyAustralia, Lumo Energy and Powerdirect.
Exploring 1st Energy’s Internet Plans
In line with their commitment to simplicity and transparency, 1st Energy offers three NBN plans to match your internet speed requirements:
- Home Basic (NBN25/10) – Typical evening speed of 24Mbps
- Home Standard (NBN50/20) – Typical evening speed of 48Mbps
- Home Fast (NBN100/20) – Typical evening speed of 97Mbps
You can choose the plan that best suits your household’s internet usage and speed preferences.
1st Energy’s Home Energy Plans
1st Energy focuses on providing straightforward and transparent energy plans with honest pricing. Their plans include:
- Discounted rates
- Pay on-time discounts (available in some states)
- No lock-in contracts
- No credit card fees
- Monthly billing option
- Service Guarantee
- Price Match Guarantee
Keep in mind that the available plans and energy rates vary depending on your state and electricity distribution network. Make sure you stay updated on the latest deals and compare energy plans with various providers before making a switch. Additionally, remember that 1st Energy’s gas services are exclusively available to customers in Victoria. The current range of plans includes:
- VIC ELEC 1st Super Saver
- VIC GAS 1st Saver Plus
- NSW ELEC 1st Saver
- QLD ELEC 1st Saver
- TAS ELEC RACT Saver
- SA ELEC 1st Saver
Understanding 1st Energy Electricity Tariffs
1st Energy offers a range of tariffs, which can help you save money if you have a smart meter installed at your home. These tariffs affect the amount you pay for your electricity and consist of a supply charge from the distributor and usage charges based on your electricity consumption.
The available tariffs depend on your location and the type of meter installed at your home or business. Common electricity tariffs include:
- Time of use – Pay a lower rate per kWh for energy used during off-peak or shoulder periods.
- Single rate – Pay the same amount at any time of the day or night.
- Controlled load – Pay a lower rate for separately metered appliances, such as hot water systems or swimming pool pumps.
- Solar feed-in tariffs (FiT) – Earn money from your retailers for excess energy produced by your solar power system and fed back to the grid.
Selecting the right tariff that matches your energy habits can result in substantial annual savings. To explore your options further, don’t hesitate to talk to a Move-In Connect expert at 1300 786 045 to find out whatās right for your new home.
Switching to 1st Energy Australia
If you’re interested in moving your electricity plan to 1st Energy, you can visit their website at www.1stenergy.com.au or call 1300 426 594 to learn about the latest offers in your area and kick off the connection process.
1st Energy is not part of our current panel of preferred energy and internet suppliers. However, we can compare energy plans from other leading Australian providers including EnergyAustralia, ActewAGL, Covau, Tango Energy, Blue NRG and Energy Locals. If you need to switch your NBN plan, we can compare internet plans from Optus, TPG, Foxtel, Tangerine, More Telecom and Aussie Broadband to see if you could be saving on your internet bills.
Connect Utilities In The Following States
Contacting 1st Energy is a straightforward process. You can reach their Australian-based team by calling 1300 426 594. Alternatively, you can complete the online contact form or use the My Account section for your convenience.
If you need to cancel your 1st Energy plan, youāre in luck because their plans come with no lock-in contracts. This means you can change retailers at any time without incurring penalties. Typically, when you sign up with a new retailer, they handle the cancellation of your 1st Energy plan for you. However, itās good practice to contact 1st Energy yourself to let them know the switch date and arrange your final bill.
1st Energy offers a variety of payment options to suit your preferences and needs. Additionally, they can assist you in applying for concessions and rebates available in your state if you require financial assistance. Payment options include:
- Direct debit
- Credit card
- BPAY
- Phone
What makes 1st Energy stand out is that it also accepts cryptocurrency payments. You can easily make payments using the Bitpay app and your digital wallet.
Customersā 1st Energy reviews often highlight the companyās impressive customer service. Customers appreciate the fact that they receive phone calls to inform them about plan expirations, helping them switch to new plans and avoid higher rates on standard offers.
At present, 1st Energy holds a 3.6-star rating on Google and a 3.9-star rating on TrustPilot, indicating that they are generally well-regarded by their existing customers.
Customers can access 1st Energyās services in several Australian states, including Victoria, New South Wales, South-East Queensland, South Australia and Tasmania. Victorian customers also have the option to bundle gas with their electricity plans. The companyās headquarters are in Melbourne, with customer support teams based in Brisbane for local support when you need it.
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