Getting in touch with 1st Energy is easy, whether you want to ask about a bill, sign up for a new plan or manage your account. They have several ways to get in touch with their team so you can find the help you need.
1st Energy Contact Number
The main 1st Energy contact number is 1300 426 594. This will get you to their customer service team who can help with new accounts, billing questions and plan details. It’s also the number to call if you want to switch to 1st Energy.
If you need help in a language other than English, you can use the interpreter service by calling 13 14 50 before contacting 1st Energy.
1st Energy Email and Online Enquiries
You can also contact them by filling out an enquiry form on their website. This is the main 1st Energy email contact method, where you can leave your details and questions for the team to get back to you. Once you’re a customer you can register for My Account which gives you online access to your invoices, usage data and account details.
Postal and Office Address
Customers who prefer traditional communication can send mail to:
1st Energy
PO Box 16029
Collins Street West
Victoria, 8007
The head office is located at:
Level 12, 459 Little Collins Street
Melbourne, VIC, 3000
My Account
Once you’ve registered with your account number you can log in to My Account through the website. This will give you a clear view of your latest bills, energy usage, meter details and other important info. It’s a convenient way to keep track of your energy without having to call.
Billing
1st Energy bill every month so you can manage your costs more consistently.
- For customers with a smart meter, bills are based on actual meter reads where possible.
- For those on quarterly-read meters, monthly estimates are used, typically dividing the previous bill into three. You can also submit your own readings through the portal.
- Gas customers receive monthly invoices, with reconciliations every second month when the meter is read.
This monthly approach means you only pay for what you use.
Solar Customers
If you have solar panels you can still join 1st Energy. Call the 1st Energy contact number (1300 426 594) to talk about options, including feed-in tariffs and solar plans.
Switching to 1st Energy
Switching is easy. You can sign up online in 4 easy steps or call customer service and the team will walk you through the process. It’s quick so you can start your new plan sooner.
Contacting 1st Energy
Whether you prefer to call, email, or manage your account online, 1st Energy provides several ways to connect. Using the 1st Energy contact number, the 1st Energy email form, or the My Account portal gives you control and support when you need it. For solar customers, new sign-ups, or existing accounts, the team is ready to help.
