When you need help with your energy account, knowing how to reach ActewAGL makes things easier. Whether you’re after billing info, account changes, or moving home, ActewAGL gives customers a few ways to get in touch. Here’s a quick guide to the main ActewAGL contact points.
ActewAGL Contact Number
For most general enquiries, the fastest way to speak with someone is to call the main ActewAGL contact number on 13 14 93. This line is open Monday to Friday, 8am to 6pm (except public holidays).
Calling from overseas? Use +61 2 5110 2511.
Need help in another language? You can call 13 14 50 for the Telephone Interpreter Service.
For TTY users, the number is 13 36 77.
Business customers who need help with commercial accounts or EV charging can call 1800 572 121 for the Business Energy Solutions team.
ActewAGL Email and Online Enquiries
ActewAGL doesn’t list a direct email for residential enquiries, but you can use the online portal to send a message or raise a support request. Business customers can email business.sales@actewagl.com.au to reach an account manager.
For media enquiries, email media@actewagl.com.au or call 0414 515 359.
My.ActewAGL Online Account
The fastest way to manage your energy account is through My.ActewAGL. Once logged in, you can check your usage, pay bills, switch to eBilling, set up a payment plan or update your contact details. The portal is available 24/7 and is usually quicker than calling.
ActewAGL Office and Postal Contact
Want to speak with someone in person? You can visit ActewAGL’s Energy Bar at 40 Bunda Street, Canberra. It’s open Monday to Friday, 9am to 5pm, excluding public holidays.
For anything you need to send by mail, use this address:
ActewAGL, GPO Box 366, Canberra ACT 2601
Choosing the Right ActewAGL Contact Option
For urgent billing questions or moving house, calling 13 14 93 is your best option. For general enquiries or account management, it’s easier to log in to your online account or use the enquiry tools on their website. Business and media contacts have dedicated phone lines and email addresses for faster help.
