Customers often need quick ways to reach their retailer. Alinta Energy provides several contact points for residential and business accounts. This guide outlines the main Alinta Energy contact options, including phone numbers, email, forms, and postal details.
Residential Contact
For residential enquiries, the main Alinta contact number is 13 37 02. The line is open:
- Monday to Friday: 8 am – 6 pm (AEST)
- Saturday: 8 am – 12 pm (AEST)
Customers calling from overseas can use +61 3 5909 9033.
This line is best for billing questions, payments, or general account support.
Business Contact
For business accounts, the Alinta contact number is 13 39 08. Support hours are the same as residential lines.
This service is used for account management, billing, quotes, or feedback.
Emergencies and Faults
In case of an emergency or fault, call 13 37 02. Select Option 1, then Option 1 again. This service operates 24 hours a day, seven days a week.
Customers can also contact their distributor directly. The distributor’s number is shown on the top right corner of each bill.
New Connections
Builders and customers arranging new connections can call 1300 669 950 and select Option 1. Email enquiries for new connections can be sent to builders@alintaenergy.com.au.
Alinta Email and Online Forms
Customers can submit enquiries using online forms on the Alinta website. Separate forms are available for residential and business customers.
Email is also used for specific services. For example, new connection requests can be directed to builders@alintaenergy.com.au. Customers usually receive a reply within a business day.
Alinta Energy Postal Address
Formal correspondence can be sent to:
Alinta Energy
PO Box 16196
Collins Street West VIC 8007
Fax enquiries can be sent to 1300 781 235.
MyAccount Online Portal
Customers can also use MyAccount to manage services online. With MyAccount you can:
- Change details
- Set up direct debit
- Activate concessions
- Compare plans
- Monitor usage
This option is available 24/7 and reduces the need to call.
Social Media Contact
Alinta Energy also provides customer support through Facebook at facebook.com/alintaenergy. While not suited for emergencies, social channels can be used for general feedback or enquiries.
Choosing the Right Alinta Contact Option
- For residential questions, call 13 37 02
- For business support, call 13 39 08
- For emergencies, call 13 37 02 and follow the menu prompts
- For new connections, call 1300 669 950 or email builders@alintaenergy.com.au
- For formal matters, write to the postal address or fax 1300 781 235
- For online account management, use MyAccount
Move-in Connect and Alinta Energy
Managing power connection when moving house can be stressful. Move-in Connect helps by comparing plans from our partnered retailers, arranging connections, and ensuring your services are ready on time. We are not partnered with Alinta Energy, so we’re unable to compare their plans or arrange a connection. However, you can choose from many other trusted retailers available through our service.
