Getting in touch with Foxtel shouldn’t be hard when you need help. Whether you have questions about your subscription, need help with technical issues or want to change your package there are clear ways to contact Foxtel’s support team.
Foxtel Contact Numbers
New customers can call 1300 130 799 Monday to Friday between 9am and 7pm (VIC time). Existing customers should call 1300 657 346.
TV technical support is open 7 days a week from 9am to 7pm. Broadband and home phone support is also 7 days a week from 9am to 7pm.
International callers can call Foxtel on +61 2 8336 0020.
For package changes or billing issues Monday to Friday 9am to 6pm is the best time to call.
Foxtel Email and Online Enquiries
Foxtel has an email contact for media and corporate enquiries at corporateaffairs@foxtel.com.au.
Every customer can also use Foxtel’s online chat support and help centre on their website. These tools let you ask about your account, tech problems or reset your Foxtel ID password.
This online support is available 24/7 for many issues but response times vary.
Support for Specific Needs
Billing and account enquiries Monday to Friday 9am to 6pm.
TV, broadband or home phone technical support 7 days a week 9am to 7pm.
Foxtel also supports customers with hearing or speech difficulties via the National Relay Service.
Corporate and Media Contacts
Corporate, public affairs or media enquiries can be sent to Foxtel’s corporate office. The main office number is (02) 9813 6m 000.
Media email is also available at their corporate affairs address.
Best Way to Contact Foxtel
For fast technical support the Foxtel contact number is usually the way to go. Billing questions are usually answered quickest during weekday hours. Foxtel’s live chat or online help pages are good for non-urgent matters or minor issues. Using the right contact method saves time and hassle.
Setting Up Foxtel with Move-In Connect
When you move home setting up your TV and internet can be a nightmare. Move-In Connect takes care of the details so you don’t have to spend hours on the phone. We can arrange your Foxtel connection with your electricity, gas and broadband.
Our team works with Foxtel to schedule the installation at your new address. Whether you need a satellite setup a cable connection or streaming through Foxtel Now we’ll have it ready for you when you move in. Move-In Connect can also help you choose the right Foxtel package for your household. From sports and movies to family and lifestyle, we’ll explain your options before the installation date. By having us set up your Foxtel you can focus on the move and enjoy your favourite shows from day one.
