When you need support for your energy account, it helps to know the right way to reach the team. Customers can get help through the GloBird contact number, email, online chat, or postal mail. This guide breaks down the main options so you can choose the one that suits your needs.
GloBird Energy Contact Number
The main GloBird energy contact number is 133 456. This line is available for billing questions, account help, or plan enquiries.
Customers calling from overseas can reach the team on +61 3 8813 8899.
GloBird Email
There are separate GloBird email addresses depending on your situation.
- Current customers can email cs@globirdenergy.com.au.
- New customers can email sales@globirdenergy.com.au.
This method is useful for non-urgent enquiries and creates a record of your communication.
Chat with GloBird
An online chat service is available Monday to Friday from 9:00am to 5:00pm (excluding public holidays). This option is best for quick account questions or when you prefer not to call.
Business Hours
The GloBird customer service team operates during these times:
- Monday to Friday: 8:30am to 5:30pm
- Saturday and public holidays: 9:00am to 3:00pm (AEST)
Postal Contact
Customers can also send mail to:
PO Box 398, Ringwood, VIC, 3134
This option is useful for formal correspondence or document submissions.
Interpreter and Accessibility Services
For interpreter support, call 13 14 50. GloBird Energy also provides language-specific numbers, such as 1800 516 888 for Mandarin speakers.
Customers who are deaf, hard of hearing, or have a speech impairment can use the National Relay Service. Provide the GloBird Energy contact number 133 456 when asked by the relay officer.
Getting Help with Move-in Connect
Move-in Connect is not partnered with GloBird Energy, so we’re unable to compare their plans. However, you can still choose from a wide range of other leading electricity retailers. Our team can explain your options, compare available plans, and arrange the best connection for your new home.
