When you need to reach your energy retailer, it helps to know all the ways you can get in touch. Momentum Energy gives customers several options, whether you prefer to call, email, or manage things online. Here’s a breakdown of the main Momentum Energy contact points.
Momentum Energy Contact Number
For most people, the quickest way to speak with someone is to call the Momentum Energy contact number that matches your account type.
- Residential customers can call 1300 662 778 from 8am to 6pm, Monday to Friday (AEST).
- If you are a residential customer thinking of switching, call 1800 794 824 during the same hours.
- Small and medium business customers can call 1300 212 657 from 9am to 5pm, Monday to Friday.
- Large business customers should use 03 8612 6450, also available 9am to 5pm on weekdays.
Calls are answered by teams based in Melbourne and Tasmania.
Momentum Energy Email and Online Enquiries
Sometimes you don’t want to wait on the phone. Sending a message is an option. You can use the Momentum Energy email contact form on their website to leave your details and a question. A support team member will get back to you directly.
There’s also an online enquiry page where you can ask about plans, billing or technical issues. New customers can leave their details and request a sales call back to talk about joining.
MyAccount Portal
For existing customers the MyAccount portal is usually quicker than calling. Once you log in you can switch between energy plans, set up direct debit payments, view bills and raise support requests. It’s available 24/7 so it’s the easiest way to manage your account.
Best Way to Contact Momentum Energy
It depends on your situation. For urgent billing issues or moving home calling the Momentum Energy contact number is usually the quickest. For general enquiries or outside of office hours submitting an online form or using the Momentum Energy email is usually better.
Move-in Connect makes it easier to set up electricity and gas when you move. Do you want to compare plans and need help choosing between Momentum Energy and other retailers? Call our team today at 1300 786 045 or visit our website. We’ll handle the details and get your energy connected on time, all at no cost to you.
