More Telecom is an Australian internet and phone provider. Customers can reach support in several ways. You can call, send an email, start a chat, or even use WhatsApp. Each method suits a different situation, and knowing which one to use saves time.
More Telecom Number
The main More Telecom number is 13 66 73. This connects you with customer service for billing, plan changes, and account support.
General support runs from Monday to Friday, 8:30 in the morning to 7 in the evening. On weekends the line is open from 9 in the morning to 6 in the evening. Technical support is available all day, every day, on the same number.
If you are calling from overseas, use +61 3 9123 0940. Customers can also send questions through WhatsApp on +61 480 096 696.
More Telecom Email
The main More Telecom email for media and partnership requests is pr@more.com.au. This address is not used for account issues. Customers who need help with their account can use the Self-Care Portal or call support so their request is logged.
The Self-Care Portal lets you create support cases online. It is a good option for people who want to track progress without waiting on hold.
Live Chat
More Telecom also has live chat. The chat begins with Morrie, a virtual assistant who provides answers to common questions. Morrie can also connect you to a team member when you need more detail. This makes chat useful for both quick fixes and larger problems.
Accessibility Support
The National Relay Service allows people who are deaf or who have speech or hearing difficulties to connect with More Telecom. It is a free service and links you with a support agent.
The TIS National service provides translation help for customers who do not speak English as their first language. Some services may include fees, but it ensures that language is never a barrier to support.
Head Office
More Telecom’s head office is located at 8/574 St Kilda Road, Melbourne VIC 3004. This address is mainly for formal correspondence. Most everyday support is handled by phone, email, or chat.
Picking the Right Option
Phone support works best when you need urgent help. Email is the right choice for media requests. WhatsApp and chat are quick ways to ask questions while you are online. The Self-Care Portal is best when you want to submit a case and track it yourself.
Internet Setup with Move-in Connect
Move-in Connect does not currently work with More Telecom. We can, however, help you get connected with other internet providers when you move house. This makes it easier to settle in, knowing your NBN or mobile service is ready from day one.
