Connect Broadband with Optus When You Move Home

Optus customers can find great value high speed internet for business use through either an NBN connection, 4G or 5G internet.

In addition, you can bundle tablets, SIM cards, modems and office phones for all your connectivity needs.

You can choose the best broadband plans for your new home based on the type of technology available in your area. Optus offers new NBN connections, including Fibre to the premises (FTTP), Fibre to the curb (FTTC), Fibre to the node (FTTN) and Fibre to the building (FTTB), as well as wireless broadband through 5G internet connections.

When you sign up for an Optus plan, you have the option to BYO modem, which can be a great way to save money, However, if your current modem is not compatible with your new high-speed plan, you may not be able to achieve the maximum speeds of your plan. It’s important to check if your modem will work with your new connection before you make the switch.

If you need to upgrade your modem, you can buy a new one as a bundle with your Optus plan. On select NBN and 5G internet plans a modem is included free of charge if you commit to a fixed-term contract.

Optus 5G home internet uses modern technology to provide an internet connection than can be faster than the usual NBN service in areas with strong 5G network coverage. The NBN network depends on a combination of fiber optic cables and other fixed-line technologies. If 5G internet is available at your home, it might provide better speeds and an easier installation process compared to NBN.

You can use the Optus online coverage verification tool to check if the Optus 5g service is available at your home. Seek assistance from a Moveinconnect expert to make sure about the availability of NBN or 5g connectivity in your area.

Yes. Optus allows customers to bring their modem on NBN plans if they already own a compatible one or to package a new one with their Optus plan if their current one is incompatible.

Many of Opt​u​s internet plans work on the basis that allows you to cancel or modify your plan according to your requirements without being tied to a long-term agreement​. This flexibility proves beneficial, particularly when you are relocating. If your internet requirements change. 

Optus frequently removes fees for customers during special deals they offer occasionally. Bundling a modem with NBN and 5g plans usually means no installation fees. It’s advisable to stay updated with the promotions to find out about any discounts for setting up services.

Optus is recognised for its pricing options, top-notch customer service, and various features that offer customers an experience. They provide compatibility with home devices and entertainment packages via SubHub and online security solutions such as McAfee WiFi Secure. In addition, Optus is consistently improving its 5g and NBN infrastructure to deliver a connection.

Yes. With the Optus Pause feature enabled on your network setup, you can take a break from devices to monitor screen time or control data usage as necessary, which is beneficial for households with families or occasions when you’re not around. 

Optus 5g internet speeds differ based on the plan you subscribe to. Regular 5g plans have a speed of 50 Megabits per second (Mbps) during busy periods; however, premium 5g plans have no speed restrictions and can offer faster connectivity speeds for users to enjoy. Your internet connection experience may be influenced by where you’re located; the network tower signal quality and how much traffic data is being transmitted across the network.

Switching to Optus is easy. You can contact Moveinconnect or Optus directly to compare their plans and choose the one that works best for you. Once you’ve decided, Optus will transfer everything from your provider to ensure the switch goes smoothly. 

If you’re an NBN customer, Optus Game Path™ improves your internet connection’s consistency and speed while playing games online. It helps minimise delays and disruptions to ensure a gaming experience, mainly when gaming activity is at its peak. 

Yes. Optus provides home internet packages that include entertainment and smart home options. Bundling helps you save money and receive discounts.

Cancelling a subscription with Optus is simple if you’re on a month-to-month contract. Just reach out to Optus customer service or use the My Optus app for assistance. In case you move homes to an area where Optus services are offered and wish to continue your plan, remember to hand back any leased devices, such as modems or signal boosters, if necessary.