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What services does Optus offer?

The range of Optus’ telecommunications services is almost too long to list. Some of their key offerings are listed below.

  • Residential internet plans, including NBN and 5G internet
  • Business solutions including Cloud Services and Network Management
  • Mobile phones and SIM plans
  • Digital Wellbeing features
  • Optus SubHub to bundle and save on your subscriptions, including Netflix, Paramount+ and YouTube Premium

GamePathTM for an enhanced online gaming experience

What type of internet is available from Optus at my new home?

You can choose the best broadband plans for your new home based on the type of technology available in your area. Optus offers new NBN connections, including Fibre to the premises (FTTP), Fibre to the curb (FTTC), Fibre to the node (FTTN) and Fibre to the building (FTTB), as well as wireless broadband through 5G internet connections.

Which NBN speed tiers does Optus have?

You can choose your NBN plan speed to meet your internet needs and budget. The options available include:

  • Standard – NBN 25 plans

For homes with 1 to 2 people using the internet for basic activities.

  • Standard Plus – NBN 50 plans

For homes with 3 to 4 people using the internet for HD streaming, video calling and online gaming.

  • Premium – NBN 100 plans

For homes with 5 or more people using the internet for 4K streaming, downloading large files and working from home.

  • Home Superfast – NBN 240 plans

For homes with 5 or more people using the internet for 8K streaming, fast uploads and downloads and serious online gaming.

  • Home Ultrafast – NBN 600 plans

For homes with 5 or more people with multiple people using the internet at the same time for fast uploads and downloads, 4K or 8K streaming and online gaming.

How do I compare Optus plans for my new home?

To find the best broadband plan to connect to internet when you move home, you need to consider the speed you need and your budget, as well as the type of internet available in your new area.

To find the right Optus plan for you consider these factors.

What options does Optus have for business internet?

Optus customers can find great value high speed internet for business use through either an NBN connection, 4G or 5G internet.

In addition, you can bundle tablets, SIM cards, modems and office phones for all your connectivity needs.

Do I need a new modem for my Optus plan?

When you sign up for an Optus plan, you have the option to BYO modem, which can be a great way to save money, However, if your current modem is not compatible with your new high-speed plan, you may not be able to achieve the maximum speeds of your plan. It’s important to check if your modem will work with your new connection before you make the switch.

If you need to upgrade your modem, you can buy a new one as a bundle with your Optus plan. On select NBN and 5G internet plans a modem is included free of charge if you commit to a fixed-term contract.

How do I know if my Optus internet is working correctly?

If you move home and are not sure if your new wireless broadband connection is working properly, you can conduct a broadband speed test to find out if you are reaching the speeds you have signed up for.

You may notice that web pages, images or videos are taking a long time to load, files are taking a long time to transfer or your shows and movies are buffering. These are all signs that your internet may not be performing as well as it should.

You should conduct the broadband speed test several times, at different times of the day and different days of the week to make sure the problem isn’t temporary, such as network congestion during busy times. If you have consistently slow speeds, you should contact Optus to investigate the problem.

How can I contact Optus?

You can contact the experts at the Optus call centre 7 days a week between 9 am and 6 pm on 133 937. There are also plenty of self-serve options if you prefer to jump online and DIY your support at any time of the day or night. 

The My Optus app and online self-service options will guide you through any issues relating to sales, accounts and billing, installation, technical support, moving house and business services.

How do I switch to an Optus plan

If you are moving house or looking for a cheaper internet deal, let Move-In Connect make it easy. Our team of broadband experts will find you an affordable plan or bundle and connect broadband to your new property. Call us today on 1300 786 045 or enter your details online to access our 100% free-of-charge moving utilities services.

Simply follow the steps below.

  1. Contact one of our moving experts to compare internet plans for your new home by entering your details online or calling 1300 786 045.
  2. Discuss your unique internet needs.
  3. Receive our unbiased recommendations of plans from our panel of internet providers.
  4. If you like what you see we’ll take care of all the arrangements to get you connected on moving day, 100% free of charge!
  5. Relax and enjoy your move!


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