Origin Energy is one of the biggest energy retailers in Australia, providing electricity, gas, LPG and internet services. With so many products, having the right contact details makes it easier to get help when you need it.
Origin Energy Contact Number
For most residential and small business customers the main Origin Energy contact number is 13 24 61. This line is open Monday to Friday 8am-6pm (AEST). You can call this number for billing questions, account updates or general service support.
For internet services including NBN call 1300 980 711 every day 8am-11pm. Large business customers on Origin Zero call 13 23 34 for dedicated support. LPG customers call 13 35 74 and there is a 24 hour LPG leak hotline on 1800 808 526 for emergencies.
Origin Energy Email and Online Contact
For customers who prefer to write, Origin Energy email support is available. Internet complaints can be sent to complaints@origininternet.com.au. Large business customers can use businesscustomers@originenergy.com.au. There are also online forms available through the Origin website, where you can submit an inquiry and have it directed to the right team. Customers can also use the Origin app to manage their accounts check usage, pay bills and send messages to support. Social media options are available as well, including Facebook, Twitter, Instagram and TikTok.
Interpreter and Accessibility Services
Origin offers an interpreter service at 1300 137 427. This allows any customer to have a call in their own language. Customers who are deaf, hard of hearing, or have a speech or communication difficulty can access support through the National Relay Service. To use this service, provide the operator with the Origin Energy contact number 13 24 61.
Contact by Post
If you need to send documents by mail, Origin has postal addresses for different services. Residential and small business customers can send mail to GPO Box 1199, Adelaide SA 5001. Internet customers can use PO Box 5217, Melbourne VIC 3001.
Why Contact Origin Energy
Origin handles a wide range of services, so knowing the right contact point saves time. Whether it’s a billing query, a move to a new property, reporting a gas leak, or fixing an internet outage, Origin Energy provides a number of contact options to match different needs.
