Red Energy customers have multiple ways to manage accounts and get in touch with support. Phone, email, online forms and the Red Energy app are all available. Each option takes you to Red Energy contact services depending on what you need.
Red Energy Contact Number
The main Red Energy phone number is 131 806. Use this number for billing, moving house, account changes or plan questions.
Monday to Friday 8am-8:30pm and Saturday 9am-5:30pm AEST/AEDT. Closed on public holidays including New Year’s Day, Easter, Anzac Day and Christmas.
For international callers the Red Energy phone number is +61 3 9977 6000. There’s also a fax option on 1300 661 086.
Red Energy Email and Online Enquiries
Customers who prefer written communication can use Red Energy email. Enquiries can be sent through the online form on the Red Energy website. This form allows customers to submit details about billing, payments, or general account issues.
Written contact is useful when customers want a record of their request. Replies are provided during standard business hours.
Using the Red Energy App
The Red Energy app gives customers control of their accounts on a mobile device. Through the app, you can:
- Monitor your energy usage through the app
- Pay bills online using PayTo or PayPal
- Arrange direct debit or EvenPay payments
- Apply concessions to your account
- Connect or disconnect services when you move
The app is available on both the App Store and Google Play.
Managing Accounts with MyAccount
For customers who prefer desktop access, MyAccount is available online. It provides many of the same features as the app, including billing, payments, and account management.
MyAccount also allows customers to check balances, submit meter readings, and update account information.
Contact by Mail
Red Energy also accepts enquiries by mail. The address is:
PO Box 4136
East Richmond VIC 3121
This option is less common but available for customers who prefer to send written correspondence.
Urgent Enquiries
For urgent connection or disconnection of energy supply, customers should call 131 806 directly. Urgent matters are not suited for online forms or email and should be handled over the phone.
For life-threatening emergencies, always call 000.
Choosing the Right Red Energy Contact Method
It depends on the situation. The Red Energy contact number is for urgent issues or if you need help now. The Red Energy email or online form is for written enquiries. The app and MyAccount portal is for everyday account management. Mail is for formal correspondence.
Each way gets you to Red Energy customer service differently. Choosing the right path saves time and makes sure your enquiry gets to the right team.
Do You Need Help with Red Energy?
Managing energy accounts during a move can be a hassle. Move-in Connect helps by arranging connections, comparing plans and speaking with providers like Red Energy for you.
When you choose Red Energy we make sure your services are connected on time. One call to Move-in Connect takes care of it all.
