When you need support from your provider, it helps to know the right details. Customers can reach the Swoop contact team through phone, email, or online support. Here’s a full guide to the Swoop internet contact number, Swoop email, and other options.
Swoop Internet Contact Number for Residential Customers
Residential customers can call 1300 66 55 75 for help with internet services. The team is available on weekdays from 8am to 10pm AEDT, and weekends from 10am to 6pm AEDT.
Mobile support uses the same number and email but has slightly shorter hours. The mobile team is open weekdays 9am to 7pm and weekends 10am to 5pm AEDT.
Swoop Email Support
For residential internet or mobile enquiries, customers can email support@swoop.com.au. This is useful for troubleshooting, billing questions, or service updates. Responses are sent during business hours, but emails can be sent at any time.
Business Customers
Business accounts have a dedicated line. Call 1300 224 600 for billing, technical help, or new services. The Swoop business support team is available weekdays from 8am to 8pm AEDT.
For urgent issues, Swoop offers 24/7 critical fault support on the same number.
Business customers can also email business.support@swoop.com.au for non-urgent requests.
Channel Partners
Swoop has a dedicated channel team for partners and resellers. Call 1300 333 200 during weekdays from 8am to 8pm AEDT. Press 5 for support if needed.
Email enquiries can be sent to channel@swoop.com.au for sales and channelsupport@swoop.com.au for support. Critical faults for channel partners also have 24/7 support.
Sales Enquiries
For new connections or to switch plans, customers can reach the sales team. Sales enquiries are available weekdays from 9am to 7pm AEDT. Residential, business, and channel customers each have dedicated teams through the main contact numbers.
How Move-in Connect Helps
Do you need help setting up your internet when moving home? Move-in Connect can connect and compare Swoop internet Plans with other internet providers and arrange the connection for you. Our team handles the setup so your internet is ready on time. Call Move-in Connect today on 1300 786 045 to get started.
