Tangerine Telecom offers NBN and mobile services across Australia. When you need help with your account, it pays to know the right Tangerine contact details. You can reach them by phone, email or online.
Tangerine Telecom Number
The main Tangerine Telecom number is 1800 211 112. This number gets you to both customer service and technical support.
Customer service is open Monday to Friday 8:30am to 7pm. Weekends 9am to 6pm.
Technical support is available on the same number 24/7. So no matter when your connection drops you can talk to someone about it.
Tangerine Email
The Tangerine email is hello@tangerinetelecom.info. This is for general communication that doesn’t involve account details or legal issues. You can use it to update marketing preferences or send questions that don’t require an immediate answer.
For anything to do with your account, a phone call or the customer portal is usually better as those channels log your request.
Online and Messaging Support
Tangerine makes online support easy.
On the website you can use the live chat in the bottom right corner. Technical support through chat is available 24/7. This is good if you’re already online and want quick help without having to pick up the phone.
The customer portal gives you access to your services, bills and account history. You can log in anytime to check your details or track your usage.
For sales and general service questions you can also message Tangerine on WhatsApp at +61 429 637 422.
Accessibility Services
Tangerine has services for customers who need extra support.
The National Relay Service lets people who are deaf or have hearing or speech difficulties talk to Tangerine by calling 133 677.
The Translating and Interpreting Service is on 131 450. It provides language support for customers who don’t speak English as a first language.
Choose the Right Contact
Each contact option is for a different purpose. Phone support is for quick or complex issues. Live chat is for multitasking. WhatsApp is for general questions. Email is for simple requests that aren’t related to your account. Accessibility services are for anyone who needs them.
Move-in Connect and Internet Setup
Move-in Connect doesn’t currently set up Tangerine services. We can still help you get NBN or mobile connections with other internet providers. That means when you move, your service is ready to go and you can focus on settling in.
