When moving homes, reliable energy connections are a must. Tango Energy and Simply Energy (Engie) both offer services for electricity and gas, but they differ in their guarantees, connection processes, and support. Here’s a side-by-side look at their moving services to help you decide.
Tango Energy: Moving Made Simple
Connection Process
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- Same-Day Connections: Tango Energy offers same-day connections if your request is made early enough, ensuring power is ready when you move in.
- Disconnection Notice: Requires four business days’ notice for disconnections at your current property.
- Basic Meter Setup: For properties with a basic meter, a distributor visit is required, and Tango arranges this for you.
Fees and Charges
- Connection and disconnection fees depend on your location and distributor.
- Additional charges may apply for after-hours connections, special meter reads, or final reads.
Extras
- Online Tools: Use the My Tango app or portal to schedule move-outs, track connections, and manage your account.
- Local Support: Tango’s customer service team provides personalised help over the phone or online.
Simply Energy (Engie): A Guarantee for Movers
Connection Process
- Moving Home Energy Guarantee: Simply Energy guarantees your electricity and gas will be connected within three business days if you book online before 1 pm. If not, you’ll receive a $500 credit on your first bill.
- Online Setup: Start your move by entering your details online. For urgent moves within two business days, contact Simply Energy by phone.
Fees and Charges
- Connection and disconnection fees are set by your distributor and added to your first bill.
- Simply Energy provides transparent details about fees during the setup process.
Extras
- Meter Access: Customers must ensure clear and safe access to meters for readings or connections.
- Help for Life Support Customers: Simply Energy offers a dedicated phone service for life support users to ensure their needs are handled carefully.
Key Differences: Tango Energy vs Simply Energy (Engie)
- Choose Tango Energy if you need same-day connections or prefer using an app to manage your move. Their personalised support is a plus for customers who value local assistance.
- Choose Simply Energy (Engie) if you want peace of mind with the Moving Home Energy Guarantee or require dedicated help for life support needs. The $500 credit adds assurance in case of delays.
Both providers simplify moving, but the choice depends on your priorities, such as timing, guarantees, and support needs.
Renewable Energy Options
Both Tango Energy and Simply Energy (Engie) offer renewable energy solutions for customers who want to reduce their environmental impact. However, their offerings differ in scope and focus.
Tango Energy
- Tango Blue: A 100% GreenPower-accredited plan, Tango Blue supports renewable energy projects in Australia, including initiatives by their parent company, Pacific Blue.
- Solar Feed-In Tariffs: Tango Energy provides competitive solar feed-in tariffs for customers with solar panels, allowing them to earn credits for excess energy sent back to the grid.
- Solar Installations: Through partnerships with third-party providers, Tango assists customers in installing high-quality solar systems, including panels and inverters.
Simply Energy (Engie)
- Carbon Neutral Options: Simply Energy customers can choose carbon-neutral plans, where the company offsets emissions from energy usage at no additional cost.
- Solar Feed-In Tariffs: Simply Energy also supports solar customers with feed-in tariffs, although rates may vary by location and plan.
- Sustainability Focus: As part of Engie, a global leader in energy solutions, Simply Energy supports large-scale renewable energy initiatives worldwide.
Comparison:
- Tango Energy offers GreenPower-accredited plans and strong support for local renewable projects.
- Simply Energy’s carbon-neutral plans are easy to adopt for all customers, and their global backing makes them a good choice for sustainability-focused users.
Business Energy Services
Both providers cater to businesses, offering flexible energy solutions for small and large enterprises.
Tango Energy
- Small Business Plans: Tango Energy offers simple, cost-effective plans for small businesses, with no lock-in contracts and flexible billing options.
- Large Enterprise Support: For businesses with high energy usage, Tango Energy provides scalable electricity plans and detailed usage tracking tools.
- Solar Options for Businesses: Tango supports commercial solar installations, helping businesses reduce costs and contribute to sustainability goals.
Simply Energy (Engie)
- Flexible Plans: Simply Energy provides plans for small businesses as well as large enterprises, with pricing tailored to energy consumption levels.
- Business Energy Guarantee: Like their residential customers, Simply Energy offers a Moving Home Energy Guarantee for business relocations, ensuring energy is connected on time.
- Dedicated Business Support: Their business energy specialists help companies optimise energy usage and explore renewable energy solutions.
Comparison:
- Tango Energy is a good choice for small businesses that need flexible, no-contract plans or want to invest in solar.
- Simply Energy’s robust support and guarantees make them a solid option for businesses that prioritise timely service and tailored assistance.
Costs and Fees
Understanding costs is essential when choosing an energy provider, especially during a move. Both Tango Energy and Simply Energy (Engie) have fees set by your local distributor, but their transparency and extras vary.
Tango Energy
- Connection Fees: Added to your first bill and vary by location and distributor.
- Additional Charges: Fees for after-hours connections, special meter reads, or final reads may apply.
- Transparent Billing: Customers can view all fees through the My Tango portal or app.
Simply Energy (Engie)
- Connection Fees: Added to your first bill based on your distributor’s rates.
- Guaranteed Service Credit: If Simply Energy fails to connect your power within three business days, you receive a $500 credit on your first bill.
- Moving Costs Disclosure: Fees are detailed during the online setup process for full transparency.
Comparison:
- Tango Energy focuses on transparent billing through its app, while Simply Energy provides a safety net with its $500 credit guarantee.
- Both providers pass on distributor fees, but Simply Energy’s online setup offers more clarity upfront.
By comparing renewable energy options, business services, and costs, you can see how Tango Energy and Simply Energy meet different needs. Whether you prioritise flexibility, green energy, or guaranteed service, both providers have strong offerings for movers.
Moving Homes with Moveinconnect
Moving homes can be a difficult task, especially when you have to worry about utility connections and choosing the right energy provider. This is where Moveinconnect comes in and helps you compare and connect to electricity retailers such as Tango Energy and more and makes sure that your move is handled from the very first day.
