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Frequently Asked Questions
How Easy Are Move-In Connect’s Moving Utilities Services?
Our team of moving experts will make connecting utility services really easy by doing all the hard work for you! When you connect your utilities, we find the best deal for your new home or business by comparing energy plans from Australia’s top providers. This saves you money. Then, on the date you choose, we will set up the connections for you.
We are a Melbourne-based comparison and connection service and operate throughout Australia. Whenever you call, you will speak to one of our Melbourne-based experts to help make moving house utilities a breeze.
Which Electricity and Gas Providers Does Move-In Connect Use to Connect Utilities?
Our preferred energy providers for your electricity and gas connections include:
- EnergyAustralia
- ActewAGL
- Covau
- Tango Energy
- Blue NRG (for business utility services)
- Energy Locals
which internet providers does move-in connect use?
We have carefully selected our panel of suppliers to make sure you connect utility and internet plans with Australia’s leading providers.
Our preferred internet providers include:
can move-in connect help with more than arranging to connect utility plans?
Yes! We want to make your move as easy as possible. As part of our free service, not only will we compare and connect your gas and electricity connections, internet plans and Foxtel.
Why Should I Connect Through Move-In Connect Instead of My Real Estate Utility Provider?
Move-In Connect provides moving utilities services that give customers an unbiased perspective about their energy connections to match you with the best deal in the market when you connect utilities. We compare and offer you the best available plan for your electricity and gas, broadband and mobile from our preferred providers.
By choosing to move your utilities with Move-In Connect, you could make substantial savings on your utility bills in the long term.
I Received a Call From My Real Estate Utility Provider to Switch Through Them
I Want to Move My Utilities, How Do I Get Started?
To plan your move, simply enter your details online or call us on 1300 786 045. One of our Melbourne-based utilities connection experts will discuss your needs with you to find and compare electricity, gas, NBN and Pay TV plans and get them connected before your moving day. Our moving utilities services are 10% free of charge.
What Happens After I Submit My Application?
After you lodge your application and provide consent for us to contact you, we will call to verify your request. This is a short call to make sure you’re comfortable with us acting on your behalf and to confirm you are happy with the services and suppliers you have chosen.
When the call is complete we will contact your chosen suppliers to action your requests. After we’ve spoken to you, we will send you an email outlining the next steps for each service you have selected so you’ll know exactly what is going to happen every step of the way. There are no surprises when you connect utilities with Move-In Connect!
Why Does Move-In Connect Ask for Personal Details Like ID Type and Date of Birth?
Move-In Connect collects identification details so we, and the service providers we work with, can set up your accounts and verify your identity.
Move-In Connect does not sell any information about our customers to third parties. We may also use your contact details to communicate with you about the services we provide, but we seek your consent before doing so.
If you do not wish to receive marketing communications from us about products and services, please let us know by writing to us at privacy@pops.smartleading.net.
Click here to see our Privacy Policy.
Do I Need to Switch Providers When I Move House?
If you are happy with your current providers, you might be able to connect utilities with them when you move home electricity. This will depend if they offer their services in your new area. It’s important to remember that your provider might have different plans and rates in your new area that might be more expensive than your current plan.
Moving home is a good time to compare electricity and gas to see if there is a better deal available that can save you money.
Can I Cancel or Change My Connection Request?
If you need to amend your connection request, we are usually able to accommodate changes if we are notified at least three business days before the agreed connection date. Please contact us on 1300 786 045 to request a change.
Your new provider will also give you a ten-day ‘cooling-off’ period, which means you have ten days to change your mind and go back to your old supplier if you change your mind. Alternatively, once you receive your welcome pack you can call your Energy Retailer or Internet provider directly.
How Do I Know I Can Trust Move-In Connect?
Move-In Connect is powered by CheapBills, an Australian-owned and operated company that has helped over 100,000 families save money on their utility bills. CheapBills was established as an online comparison website in 2013 and our mother company, Integral Resource Group, has been servicing Australian companies since 2011.
We take your privacy very seriously. Any private information you share with us is only shared with your chosen providers. Read more about our Privacy Policy here.
Where Are Move-In Connect Based?
We are a Melbourne-based utility connection service, operating throughout Australia. Our head office is in Flinders Street, Melbourne.
What Should I Do Before Moving to a New Property?
Before you move into a new property, there are a range of tasks you should complete, including calling Move-In Connect to arrange to connect utilities, booking a cleaner and forwarding your mail. Read our Moving Tips for a comprehensive guide to moving house.
Who Should I Contact Before Moving into My New Property?
Does Move-In Connect Charge a Fee?
How Does Move-In Connect Make Money?
Move-In Connect receives a commission from the energy retailer or telecommunications retailer when you connect your services to them. This means we can offer our expert advice and services to customers completely free of charge. Connect now to find the best plan for your energy connections by calling 1300 786 045.