You must be aware of the following information when using our services to move and connect to the Internet.
- If your internet hasn’t been connected to your premises by the specified time, please contact your Broadband Provider e..g Optus, Belong, Telstra, My republic, Aussie Broadband, TPG Etc
- Ensure that you have taken out the right internet deal for your budget and lifestyle requirements. Compare 4G and 5G broadband plans and other internet deals, such as NBN plans, before making a final decision.
- In the event of an internet outage in your area, your internet provider must be informed. They need to look into this, not us.
- You must provide us with all the correct details- street address, move-in date. Failure to do so will result in delays and issues with connecting your Internet.
- Ensure you have taken care of any outstanding bills as failure to do so could result in your internet connection request being denied.