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What services does EnergyAustralia offer?

EnergyAustralia offers the following services to customers in Victoria, New South Wales, Queensland, the ACT and South Australia.

  • Residential electricity plans
  • Business electricity plans
  • Solar power plans including custom solar and battery solutions
  • Green energy plans
  • Gas bundles

Can I get EnergyAustralia plans at my new home?

EnergyAustralia is one of Australia’s largest energy retailers, so chances are you will be able to access their great rates at your new home. Residential plans are available throughout Victoria, New South Wales, the Australian Capital Territory, South Australia and South-East Queensland

Compare energy plans from EnergyAustralia


EnergyAustralia’s Basic Home plan is their standard offer. This is a no-frills plan that is equivalent to the Default Market Offer (DMO) or Victorian Default offer for customers in Victoria. 

If you have been with EnergyAustralia for over 12 months, you were probably automatically transferred to the Basic Home at the end of the 1-year benefit period of the plan you signed up for. This means you could be missing out on some big savings!

Take a look at the plans below to see if there is a market offer that suits your needs. You can also tailor these plans by choosing a Time Of Use (ToU) or controlled load tariff to maximise your savings – just talk to a Move-In Connect expert to find out more.


  • Balance Plan – this is a variable rate electricity and gas rates with no lock-in contracts and a 1-year benefit period.
  • Flexi Max – receive a 10% electricity discount and 8% gas discount (20% and 25% for Victorian customers) for a 1-year benefit period with no lock-in contracts.
  • Solar Max Home – maximise your solar panel with a huge Feed-in-Tariff (FiT) of 15c/kW FiT for the first 15kWh, with variable electricity and gas rates and no lock-in contracts.

Different plans are available in different states and distribution areas. For full details about the EnergyAustralia plans available at your home, call Move-In Connect on 1300 786 045.

Can EnergyAustralia help with solar when I move?

If you are interested in installing a solar system in your new home when you move, the team at EnergyAustralia can help you every step of the way. 

Their team of energy solutions consultants have helped thousands of solar customers select and install solar PV panels and battery storage solutions. They are committed to quality products and best practices for installation, so you will have the peace of mind of knowing your solar is being handled by one of Australia’s leading energy companies.

When you choose EnergyAustralia for your solar system you will benefit from:

  • Extensive warranties
  • Customised solutions
  • New Energy Tech Consumer Code (NETCC) approved seller

EnergyAustralia can help you choose the right size and configuration of solar panels for your home and select the best brand of battery to suit your system.

What is the EnergyAustralia power on the day you move guarantee?

Enjoy peace of mind when you move to your new home with EnergyAustralia’s power on guarantee. If your electricity is not connected by 11:59 pm local time on your booked move-in date, you may be eligible to claim a $100 credit.

To be eligible to claim the credit, you must have arranged your move-in date with EnergyAustralia at least one business day in advance and make sure you have provided accurate address and date information.

You may not be eligible if you are moving to a new estate or home that has not been connected to electricity in the last 12 months, if EnergyAustralia could not enter the premises for safety reasons, or if delays are caused by circumstances beyond EnergyAustralia’s control, such as extreme weather or natural disasters.

Why choose EnergyAustralia when you move your business?

If you are moving business premises, expanding to new locations or just looking for a great deal on your business energy, then compare energy plans with EnergyAustralia. 

Their solutions allow you to manage all your business needs in one place, including 24/7 account management, easy-to-download tax invoices, view and pay bills online and set up direct debits.

EnergyAustralia’s small business plans include:

  • Basic Business
  • Business Balance Plan
  • Business Carbon Neutral Flexi


How do I contact EnergyAustralia?

There are several ways to contact EnergyAustralia for customer support. You can call their contact centre on 133 466 on Monday to Friday between 8am to 7pm AEDT. 

Alternatively, you can use the Live Chat function on Monday to Friday between 8am to 9pm AEDT and Saturday between 9am to 6pm AEDT.

EnergyAustralia has won Global Review’s No.1 Digital Customer Experience 6 years in a row, so you can be confident you’ll be well looked after. Their self-serve digital offering includes a web portal and app to manage your personal details, account holders and payments.

How do I switch to EnergyAustralia?

To compare energy plans and find the best deal for your home or business, call Move-In Connect on 1300 786 045 or enter your details online. Our energy experts will consider your unique needs to find a plan or bundle that will save you money, and if you are moving house, we’ll take care of all the arrangements for you.

Simply follow the steps below.

  1. Contact one of our moving experts to compare energy plans for your new home by entering your details online or calling 1300 786 045.
  2. Discuss your unique energy needs.
  3. Receive our unbiased recommendations of plans from our panel of energy suppliers.
  4. If you like what you see we’ll take care of all the arrangements to get you connected on moving day, 100% free of charge!
  5. You have a 10-day cooling-off period to review your new plan and make sure you are happy with your choice.
  6. Relax and enjoy your move!


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