OVO Energy Australia - A Comprehensive Review
Introduction to OVO Energy Australia
Originating from the UK, OVO Energy expanded its operations to Australia in 2019. Initially, they offered a single, uncomplicated energy plan to residents in New South Wales, Victoria, Queensland, and South Australia. Over time, their commitment to renewable energy has led to the introduction of solar and electric vehicle (EV) plans.
Availability of OVO Energy Plans
OVO Energy has energy plans for residents in New South Wales, Victoria, Queensland, and South Australia. Rates and tariffs may vary depending on your location and distribution network, so to make an informed decision, always check the latest prices in your area before signing up.
OVO Energy Plan Options
OVO’s core product is “The One Plan.” This comprehensive plan includes:
- Flexible Rates: Adapted to your needs
- No Transaction or Exit Fees: No hidden charges
- Generous Solar Feed-in Tariffs (FiTs): Encouraging solar energy adoption
- $50 Welcome Credit: A warm welcome for new customers
- 5% Discount for Prepaid Accounts: Savings for proactive users
- 3% Interest Reward: If your account maintains a credit balance with Bill Smoothing
- Option to Add Green Power: Contribute to renewable energy
For homes with solar power or electric vehicles, OVO offers specialised plans to help you save:
- Solar Plan: Combining the benefits of “The One Plan” with high FiTs and a low usage rate.
- EV Plan: Enjoy the advantages of “The One Plan” with cheap electricity rates overnight to charge your car for less.
Supporting Renewables with GreenPower
OVO Energy makes supporting renewable energy accessible to everyone. Customers can upgrade to 100% renewable energy plans at any time, without being tied to long-term contracts. Adding GreenPower to your OVO Energy plan means that for every kilowatt-hour you consume, an equivalent amount of certified renewable energy is injected into the grid.
OVO Energy’s commitment to this cause is independently audited by the government-managed GreenPower program so you can be sure that your GreenPower is making a real difference.
Solar Battery Storage
If you have solar panels at your home, then adding a battery to your system can help reduce your reliance on the grid by storing your excess energy during the day so you can use it at night, or any time your solar panels are generating enough energy for your home.
While solar batteries do come with a large upfront cost, the long-term cost savings are substantial. In addition, you could be eligible for a government rebate to make your battery more affordable.
Some of the benefits of solar batteries include:
- Reduce your carbon footprint
- Increase your home value
- Use your solar power at all times of the day and night
- Reduce your reliance on the grid
- Save on your electricity bills
If you are interested in a solar battery, OVO Energy Australia can arrange an interest-free payment plan through their preferred installer.
OVO Energy Reviews in Australia
OVO Energy reviews in Australia reflect overall customer satisfaction, particularly in Victoria where electricity rates are extremely competitive. OVO boasts a 4-star rating on TrustPilot and a 3.5-star rating on Product Review.
Customers appreciate:
- The availability of fixed rates
- The option to add GreenPower to their plan
- The simplicity of “The One Plan”
On the negative side, some customers have noted:
- The absence of gas services
- Fewer payment options compared to other providers
For customer service, OVO Energy receives positive feedback thanks to their quick response times at the OVO Energy contact centre and a knowledgeable support team that can resolve multiple issues in a single phone call. You can also access support at any time using your OVO Energy login details for the My OVO section.
How to Switch to OVO Energy
Please note that OVO Energy is not part of our current panel of electricity and gas suppliers. To explore OVO Energy plans and connect now, visit their website at www.ovoenergy.com.au or talk to the OVO Energy contact centre on 1300 937 686.
Our current panel of gas and electricity providers includes EnergyAustralia, ActewAGL, Covau, Tango Energy, Blue NRG and Energy Locals. For a free comparison of plans from these providers, call us on 1300 786 045.
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OVO Energy’s payment system stands out from other providers. They exclusively use paperless billing and require customers to set up a Direct Debit. Payments are made through Bill Smoothing, a process where OVO predicts your annual energy usage and divides it into 12 equal monthly payments.
If your consumption is lower than predicted, you receive a 3% interest reward on the extra you have paid. OVO regularly reviews your payments to ensure accuracy and encourages customers to provide meter readings via smart meters for precise billing. For those without smart meters, OVO Energy offers meter upgrades for hassle-free meter readings.
You can use the OVO Energy login to My OVO to keep track of your usage and payments at any time.
To address the climate crisis, OVO Energy has developed “Plan Zero,” focusing on three key areas:
- Climate: Aiming for true net-zero emissions by 2035
- Customers: Ensuring that all customers can reach net zero emissions
- Culture: Striving to be a leading workplace for climate action
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