Your Complete Guide to Aussie Broadband Contact, Support, and Troubleshooting

Welcome to Move-In Connect, your go-to source for energy provider information. If you’re considering making the switch and are specifically looking for details about Aussie Broadband, you’re in the right place.

Aussie Broadband Contact Information

Contacting Aussie Broadband

Encountering issues or need assistance with Aussie Broadband’s services? Here are the contact details you need:

Customer Service Number:

Connect with Aussie Broadband’s friendly and knowledgeable customer support staff by calling the Aussie Broadband number at 1300 880 905 or the alternative number at 03 5165 0000. If you’re calling from overseas, dial +613 5165 0000. For backup, you can reach them at 1300 180 905. Want a callback? Simply request one via the button on the Aussie Broadband contact page.

Aussie Broadband Tech Support Email:

Have a complaint or service-related issue? Reach out via email at complaints@aussiebroadband.com.au. You can expect a prompt response from the Aussie Broadband email team.

Aussie Broadband Outages

Is Aussie Broadband Down?

If you are wondering if Aussie Broadband is experiencing an outage, simply check using the MyAussie smartphone app:

1. Sign in to your account via the app.
2. Navigate to the “Home” section and select “Outages.”
3. View past, current, and future planned outages in your area.
4. If no outage is reported, use the app to report issues via the “Fault” section. This triggers an automatic Self Test, and if an issue is found, Aussie Broadband’s team will contact you.

Aussie Broadband Support for Technical Issues

Technical Support

For technical issues and troubleshooting, Aussie Broadband’s Australian-based tech support team is ready to assist. Reach them at 1300 880 905, available seven days a week from 8 am to midnight. If you prefer online assistance, visit Aussie Broadband Tech Support Help Centre.

Troubleshooting Tips

Before contacting tech support, consider these troubleshooting tips:

• Slow Internet: Restart your modem and router.
• No Internet: Check all cables, and if the issue persists, contact tech support.
• Wi-Fi Problems: Reset your Wi-Fi router and ensure your devices are in range.

Aussie Broadband Phone Number for Assistance

Sales Team

For queries about new services, moving house, special offers, or changes to your existing plan, contact the sales team at 1300 880 905. They’re available Monday to Friday from 8 am to 11 pm and weekends from 9 am to 8 pm.

Service Delivery

Need help tracking an order or dealing with issues related to your delivery or NBN installation? Reach out to the service delivery team at 1300 880 905. They’re available Monday to Friday from 8 am to 8 pm and Saturday from 8:30 am to 4:30 pm.

Aussie Broadband Customer Service

For general inquiries, account help, or technical support, talk to the customer care team at 1300 880 905. They’re available every day from 8 am to midnight.

Billing Department

Contact the billing team at 1300 880 905 for billing queries or to make a payment. Online payments are also possible.

Financial Hardship

If you need financial assistance, call the Aussie Broadband number 1300 880 905 or visit the MyAussie portal or app to create a payment plan. Aussie Broadband may offer support through spending controls, service restrictions, downgrades, payment deferrals, or waiving late fees.

Complaints and Feedback

Lodge a formal complaint via phone, email complaints@aussiebroadband.com.au, the Aussie Broadband Contact Form or mail PO Box 3351 Gippsland Mail Centre VIC 3841. Keep your case number for easy follow-up.

Getting Help with Aussie Broadband

Aussie Broadband is committed to providing excellent support. Don’t hesitate to reach out for friendly and professional assistance, whether you’re facing technical problems, need help with billing, or want to report Aussie Broadband outages. Remember, customer service and tech support teams are here to help make your experience as smooth as possible.