Powershop Energy Review

If you live in Victoria, here’s an overview of Powershop’s energy plans specific to your state:

• Switch Saver: Enjoy discounted rates and the option to purchase GreenPower within the app. You can also track your energy usage, plus new customers receive a $150 sign-up credit.
• Electric Vehicles: Powershop offers a super off-peak tariff, making it cost-effective to charge your electric vehicle. Additionally, their electric vehicle plan is 100% carbon-neutral, provided you have a smart meter.
• 100% Carbon Neutral (Electricity and Gas): Powershop allows you to offset all carbon emissions associated with your electricity and gas plans while enjoying competitive electricity and gas rates.

For residents of New South Wales, here’s what you can expect from Powershop’s energy plans:

• Switch Saver: As in Victoria, this plan provides discounted rates, add-on GreenPower purchases, usage tracking, and a $150 sign-up credit for new customers.
• Super Solar: If you have solar panels, Powershop offers a high solar feed-in tariff and allows you to monitor your solar exports within the app.
• Electric Vehicles: Similar to Victoria, you can take advantage of a super off-peak tariff for electric vehicle charging and enjoy a 100% carbon-neutral plan, with the requirement of a smart meter.
• 100% Carbon Neutral (Electricity and Gas): Offset the carbon emissions associated with your electricity and gas plans while enjoying competitive energy rates.

Customers in deregulated areas of South-East Queensland can explore the following Powershop energy plans:

• Electric Vehicles: Access a super off-peak tariff for electric vehicle charging with a 100% carbon-neutral option, provided you have a smart meter.
• 100% Carbon Neutral (Electricity): Powershop offers a plan to offset all carbon emissions associated with your electricity consumption.

Powershop’s offerings in South Australia cater to both electric vehicle owners and those seeking carbon-neutral energy:

• Electric Vehicles: Take advantage of the super off-peak tariff for electric vehicle charging, combined with a 100% carbon-neutral option. A smart meter is required for this plan.
• 100% Carbon Neutral (Electricity): Offset all carbon emissions linked to your electricity consumption.

If you have solar panels installed at your home, Powershop offers competitive solar power plans to help you make the most of your renewable energy source. Here’s what you can expect:

• Net Metering: When you install solar panels, you’ll likely receive a net meter. This device allows you to earn money for any excess energy you generate and export to the grid.
• Solar Insights: The Powershop app offers detailed insights into your solar power generation and consumption, helping you optimise your solar panel system for maximum efficiency.

Powershop is committed to environmental sustainability and offers customers the opportunity to purchase GreenPower. Here’s how GreenPower plans work:

• Renewable Energy Certificates (RECs): GreenPower works by surrendering additional Renewable Energy Certificates (RECs) above the minimum required by the Renewable Energy Target. One REC represents one megawatt-hour (MWh) of electricity generated by a GreenPower-accredited renewable energy source.
• Environmental Impact: Opting for a GreenPower plan helps drive growth in Australia’s renewable energy sector and supports the promotion of clean energy.
• Purchasing GreenPower: You can purchase GreenPower through your Powershop energy PowerPacks, either online through your account or on the Powershop app. Powershop will then surrender RECs on your behalf to match the energy amount in your PowerPack.

Businesses can also make a positive environmental impact by choosing GreenPower. Here’s how you can support clean energy through your business:

• GreenPower PowerPacks: Purchase GreenPower PowerPacks to increase the proportion of your energy sourced from renewable sources. Achieve environmental milestones and benefit from a reduced carbon footprint.
• Promotional Opportunities: Depending on the percentage of your energy usage that is GreenPower-based, you may qualify to display the GreenPower logo on your marketing materials, showcasing your commitment to a renewable future.

Like all companies, Powershop has garnered both positive and negative feedback. Here’s an overview of customer’s Powershop reviews:

Positive Aspects:

• Carbon-Neutral Plans: Customers appreciate Powershop’s commitment to offering 100% carbon-neutral plans, allowing them to reduce their environmental impact.
• Expanded Powershop Gas rates: The addition of Powershop gas rates has been welcomed in Powershop reviews for providing customers with more energy options.
• Friendly Customer Service: Many customers have positive experiences with Powershop’s customer service team, finding them helpful and approachable.

Areas for Improvement:

• Ownership Change: Some Powershop Energy reviews express concerns about Powershop’s acquisition by Shell in 2021.
• Limited Plan Options: A few customers feel that Powershop’s range of plans is somewhat limited, wishing for more variety.
• Billing Issues: Billing problems have been reported by some customers, emphasising the need for streamlined billing processes.

Powershop offers a variety of ways to get in touch, making it convenient for customers to seek assistance or manage their accounts. Here are your options:

• Comprehensive App: For most needs, customers can use the Powershop app, enabling them to manage their accounts, purchase PowerPacks, track energy usage and make payments.
• Online Account: Access an online account function to perform essential tasks like account management, PowerPack purchases, and bill payments.
• New Customer Sign-Up: New customers can easily select their preferred plan, sign up online, and download the Powershop Energy app to explore its features before committing.
• Customer Service: If you prefer speaking with a real person, Powershop offers options to call, Skype, or email their customer service and support teams for personalised assistance.

Powershop Australia became part of the Shell Energy Australia group following its acquisition from New Zealand’s Meridian Group in 2021. While this acquisition impacted the company’s Green Electricity rating, Powershop maintains its commitment to sustainable practices. This includes supporting net-zero targets, providing carbon-neutral energy plans and investing in solutions that advance decarbonisation.