Explore Dodo Contact Information with Move-In Connect
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Explore Dodo Contact Information with Move In Connect

Are you thinking about a switch to Dodo for your home energy or internet services? Or are you already a customer looking for support? Look no further! This guide has all the essential contact information you need for a Dodo energy or internet service.

Dodo Contact Details: Your Key to Energy and Internet Plans

Dodo Contact Details

The fastest way to get in touch for your inquiries or assistance needs is through the Dodo phone number.

Dodo Contact Centre: Dial the primary Dodo phone number at 13 Dodo (13 36 36) for all your support needs, including internet sales, customer service, technical assistance, and Dodo power and gas contact team.

Alternative Contact Number: If your queries revolve around sales, call 02 8375 3629 for information on internet plans and to connect with the Dodo electricity contact centre.

International: International customers can reach Dodo at +61 02 8375 3629. Be mindful of international calling rates based on your phone plan.

Dodo Contact Team Operational Hours for Your Convenience

Dodo Contact Team Operational Hours

Dodo’s customer teams, including internet sales, support, and the Dodo electricity contact team, operate during specific hours:

  • Sales Enquiries: Monday to Friday, 8 am – 11 pm, and weekends from 9 am – 6 pm.
  • Customer Support: Available Monday to Friday, 9 am – 6 pm.
  • Technical Support: For technical issues, assistance is provided seven days a week, from 9 am – 9 pm.

Online Customer Support Options

If you prefer online communication, Dodo offers two convenient options:

Live Chat: Experience real-time assistance via Dodo Live Chat, accessible Monday to Friday, 9 am – 6 pm.

Online Support Form: For less urgent needs, submit an online support form on the Dodo website or through your My Dodo account.

Troubleshooting Dodo Internet Issues

Troubleshooting Dodo Internet Issues

Encountering Dodo internet issues? Here’s what you can do:

Check for Outages: Visit Dodo’s Network Status page to stay informed about any known or planned NBN outages, complete with details and estimated resolution times.

Self-Troubleshoot: Before contacting Dodo technical support, ensure your router and modem are functioning correctly, as issues might stem from your end.

Contact Dodo Technical Support: If problems persist, reach Dodo’s technical support team at 13 Dodo (13 36 36) between 9 am and 9 pm, seven days a week. Alternatively, submit an online support form through your My Dodo account.

Dodo Webmail and Account Management

Dodo customers have access to webmail and efficient online account management:

Accessing Dodo Webmail: Log in to your Dodo Webmail account at webmail.dodo.com.au, offering free email services to all Dodo internet customers.

My Dodo Account Management: Your central platform for managing Dodo services, My Dodo allows you to handle broadband, mobile, electricity, and gas services. Log in to view, manage, and pay bills, update details, set up payment plans, and monitor energy usage.

SIM Activation, Recharge, and Internet Bill Payments

SIM Activation, Recharge, and Internet Bill Payments

Managing your Dodo services is fast and simple:

  • SIM Activation: Activate Dodo SIM cards within ten days of purchase through your My Dodo account or by calling the Dodo mobile activation line at 1300 308 532.
  • Recharge:  Conveniently recharge your Dodo mobile prepaid plan online or through your My Dodo account. Purchase and redeem recharge vouchers in-store.
  • Bill Payments: Modify payment details through your My Dodo account or utilise other payment methods such as credit/debit card payments through Dodo Pay My Bill, phone payments at 13 Dodo, or BPAY with the provided Biller Code.

Dodo’s Financial Assistance Program

In times of financial challenges, Dodo’s hardship team are there to assist:

Contact for Financial Assistance: Reach out to Dodo’s financial hardship team via phone at 1300 907 283, email at [email protected], or mail at Dodo Financial Hardship, Case Manager, PO Box 631, Collins Street West, Melbourne, VIC 8007.

Support Offered: The financial hardship team reviews situations every three months, providing support such as future payment arrangements, spend controls, service restrictions, low-cost interim solutions, and waivers for late payment and cancellation fees.

Learn More About Dodo Services

Learn More About Dodo Services

For further information on Dodo Internet or to compare NBN plans, visit www.dodo.com.au.

Move-In Connect is not currently affiliated with Dodo. Our platform collaborates with Optus, TPG, Foxtel, Tangerine, More Telecom, and Aussie Broadband for plan comparisons. Call our experts at 1300 786 045 to compare plans, save money, and connect today.