Are you thinking about a switch to Dodo Australia for your home energy or internet services? Or are you already a customer looking for Dodo customer support? Look no further! This guide has all the essential contact information you need for a Dodo energy or internet service, including Dodo internet deals, Dodo mobile plans and Dodo NBN bundle plans.
Dodo Contact Details: Your Key to Energy and Internet Plans
Wondering how do I contact Dodo? The fastest way to get in touch for your inquiries or assistance needs is through the Dodo phone number.
Dodo Contact Centre: Dial the primary Dodo contact number at 13 Dodo (13 36 36) for all your support needs, including Dodo customer service, Dodo broadband, technical assistance, and to contact Dodo power and gas team.
Alternative Contact Number: If your queries revolve around sales, call 02 8375 3629 for information on Dodo internet plans and to connect with the Dodo electricity contact centre.
International: International customers can reach Dodo at +61 02 8375 3629. Be mindful of international calling rates based on your phone plan.
Dodo NBN Plans
Dodo NBN plans come with no lock-in contracts and let you choose from different speed levels based on what your household needs. Whether you go online now and then or stream every day, Dodo internet plans give you unlimited data on Standard, Standard Plus, and Premium speeds.
Popular choices like the Dodo NBN 25 and Dodo NBN 50 plans come with discounted rates for the first 12 months, with the option to bring your own modem or include one for an extra cost. Dodo NBN bundle plans are also available, making it easy to pair internet with other services. For anyone looking to switch providers, Dodo broadband gives a mix of value and performance with reliable speeds and simple setup.
Bundle Dodo Internet with Power, Mobile or Calls
Dodo NBN isn’t just about internet, you can add extras when signing up. You can include a modem for a fee or use your own. Dodo mobile plans are also available, running on the Optus 4G network with SIM-only options. If you’re looking to combine services, Dodo electricity and gas plans are offered in NSW, Victoria, and Queensland. When you bundle Dodo internet with Dodo power and gas, you’ll get a discount on your internet bill. You can also add VoIP and call packs to your Dodo broadband setup if needed.
Dodo Contact Team Operational Hours for Your Convenience
Dodo’s customer teams, including internet sales, support, and the Dodo electricity contact team, operate during specific hours:
- Sales Enquiries: Monday to Friday, 8 am – 11 pm, and weekends from 9 am – 6 pm.
- Customer Support: Available Monday to Friday, 9 am – 6 pm.
- Technical Support: For technical issues, assistance is provided seven days a week, from 9 am – 9 pm.
Online Customer Support Options
If you prefer online communication, Dodo offers two convenient options:
Live Chat: Experience real-time assistance via Dodo Live Chat, accessible Monday to Friday, 9 am – 6 pm.
Online Support Form: For less urgent needs, submit an online support form on the Dodo website or through your My Dodo account.
Troubleshooting Dodo Internet Issues
Encountering Dodo internet issues? Here’s what you can do:
Check for Outages: Visit Dodo’s Network Status page to stay informed about any known or planned NBN outages, complete with details and estimated resolution times.
Self-Troubleshoot: Before contacting Dodo technical support, ensure your router and modem are functioning correctly, as issues might stem from your end.
Contact Dodo Technical Support: If problems persist, reach Dodo’s technical support team at 13 Dodo (13 36 36) between 9 am and 9 pm, seven days a week. Alternatively, submit an online support form through your My Dodo account.
Dodo Webmail and Account Management
Dodo customers have access to webmail and efficient online account management:
Accessing Dodo Webmail: Log in to your Dodo Webmail account at webmail.dodo.com.au, offering free email services to all Dodo internet customers.
My Dodo Account Management: Your central platform for managing Dodo services, My Dodo allows you to handle broadband, mobile, electricity, and gas services. Log in to view, manage, and pay bills, update details, set up payment plans, and monitor energy usage.
SIM Activation, Recharge, and Internet Bill Payments
Managing your Dodo services is fast and simple:
- SIM Activation: Activate Dodo SIM cards within ten days of purchase through your My Dodo account or by calling the Dodo mobile activation line at 1300 308 532.
- Recharge: Conveniently recharge your Dodo mobile prepaid plan online or through your My Dodo account. Purchase and redeem recharge vouchers in-store.
- Bill Payments: Modify payment details through your My Dodo account or utilise other payment methods such as credit/debit card payments through Dodo Pay My Bill, phone payments at 13 Dodo, or BPAY with the provided Biller Code.
Dodo’s Financial Assistance Program
In times of financial challenges, Dodo’s hardship team are there to assist:
Contact for Financial Assistance: Reach out to Dodo’s financial hardship team via phone at 1300 907 283, email at financialhardship@dodo.com.au, or mail at Dodo Financial Hardship, Case Manager, PO Box 631, Collins Street West, Melbourne, VIC 8007.
Support Offered: The financial hardship team reviews situations every three months, providing support such as future payment arrangements, spend controls, service restrictions, low-cost interim solutions, and waivers for late payment and cancellation fees.
Learn More About Dodo Services
For further information on Dodo Internet or to compare NBN plans, visit www.dodo.com.au.
Dodo is part of the Move-In Connect panel.. Our platform collaborates with Optus, TPG, Foxtel, Tangerine, Mate Broadband, More Telecom, and Aussie Broadband help you compare and connect internet plans. Call our team on 1300 786 045 to find the right plan and get connected today.
